Licence for the establishment and operation of supported living facilities

From National Registry of Administrative Public Services


e8384b04-8e38-4ce8-b91a-731b03b4007c 941495

At a glance

Points of service

Points of Single Contact (ΚΕΠ – EKE), Regional units, Directorate of Social Welfare of the relevant regional unit

Digital provision points

Remote Points of service

Number of required documents

7 to 8 + (
1
)

Fees

Provided without cost

Deadline of completion

1 month

Description

This procedure concerns the granting of a licence for the establishment and operation of a supported living facility and is addressed to businesses and legal entities that meet the appropriate requirements.

Basic information

Competent body

MINISTRY OF SOCIAL COHESION AND THE FAMILY

Authority/Public body’s Unit responsible for the institutional framework of the procedure

Service / organizational unit of a authority entity

Directorate of Social Welfare of the relevant regional unit

Related links


Last update

01/10/2026

Application

Application Type

Application / Solemn Declaration

Submission by:

Submitted by the applicant (digital), Submitted by the applicant (in person or by post)

Title

Application – Solemn declaration


What you will need

Means of authentication, identification and signature

Identification document, Identification with TAXISnet codes

    Print

    Requirements

      Fees

        Related

        Means of redress or appeal:

        Other Administrative appeal / Objection

        Rules concerning a lack of reply from the competent authority and the legal consequences for the use:

        Tacit approval

        In the event that the above deadline has expired, it shall be deemed that the application of the applicant has been tacitly approved and the licence has been issued, in accordance with Article 14(4) of Law 3844/2010 (Government Gazette, Series I, No 63). In the event of tacit approval as described above, the applicant may request the issuance of the relevant certificate from the Administrative Authority competent for issuing the deed, in accordance with Article 10(4) of Law 3230/2004 (Government Gazette, Series I, No 44).

        NACE

          Output & Results

          Output

          Administrative Act, Decision, Document Production

          Steps

            Digital steps

              Other information

              Official title

              Issuance of a licence for the establishment and operation of supported living facilities

              Languages supported

              Greek, English

              Ways of provision

              Establishment

              Legislation

                Categories

                Trigger

                Applied for

                Trigger (submission method)

                Application (digital), Application (handwritten)

                Type

                Outgoing

                End of Process

                Ιndefinite

                N1

                ,


              • 1 Company law Setting up a business (sole proprietor, company).
                • To set up a company, see the link below

                No No

              • 2 Possession of passwords to enter software The applicant must have TAXISnet codes.

                No No

              • 3 Urban planning General Specifications for supported living facility (SLF) buildings, as per Article 13 of Joint Ministerial Decision Δ12/ΓΠ οικ.13107/283. SLFs must be located within the urban fabric, in areas designated for general or exclusively residential use, close to social services. In areas with no local spatial plan, the SLF must be located within the urban plan of the town or settlement.

                No No

              • 4 Urban planning The SLF must have been constructed as per a building permit issued by the competent building authority as ‘residential buildings’, or must be a legally existing or regularised building, in accordance with the provisions of Law 4495/2017, as amended and in force.

                No No

              • 5 Technical Based on their use, these buildings fall under building use category A – Residential, and are subject to all provisions relating to fire safety in buildings designated as ‘Residential’. Furthermore, SLFs must also possess the following: • One (1) portable dry powder or water-based fire extinguisher, with an extinguishing efficiency of at least 21A-113B-C, for every 50 square metres of gross floor area. Fire extinguishers shall be placed in conspicuous, easily accessible points by SLF staff. Irrespective of the above calculations, the minimum number of fire extinguishers shall not be less than two (2). • Emergency lighting in every room, in accordance with the ELOT EN 1838 standard. • An automated fire detection system covering all areas of the SLF, as per the ELOT EN 54 standard as in force and in accordance with the manufacturer’s specifications. • Visual alarm devices covering all areas of the SLF, as per the ELOT EN 54-23 standard and in accordance with the manufacturer’s specifications. • Capability of automatic notification to the Fire Service and the coordinator and/or caretaker of the SLF. • One (1) portable fire extinguisher rated for Class F fires, to be placed in the kitchen, with a minimum extinguishing efficiency of 25F. • A gas leak detector (for LPG or natural gas, as applicable), which must meet the requirements of the relevant European or equivalent standards, where gas-powered cooking appliances (LPG or natural gas) are used, and which automatically cuts off the gas supply.

                No No

              • 6 Conditions for non-commission of criminal offenses The applicant (whether a natural person or a member of the legal entity’s executive management, as well as the Director) must not have been convicted of any offences involving moral turpitude.

                No No

              • 1 Articles of association and memorandum of association of the organisation Legal documents from legal entities

                Articles of association and memorandum of association of the organisation

                Submission by: Submitted by the applicant (digital), Submitted by the applicant (in person or by post)


                Document submitted under requirements: Yes

                Document’s requirement: Company law

                No 9338

              • 2 Criminal record certificates for the organisation, in case of a natural person, or for the members of its executive management, in case of a legal person, as well as for the Director, showing that these persons have not been convicted of any offences involving moral turpitude. Criminal Record Copy for General Use

                Criminal record certificates for the organisation, in case of a natural person, or for the members of its executive management, in case of a legal person, as well as for the Director, showing that these persons have not been convicted of any offences involving moral turpitude.

                Relevant link: https://www.gov.gr/en/ipiresies/dikaiosune/poiniko-metroo/antigrapho-poinikou-metroou

                Submission by: Ex officio (manual), Submitted by the applicant (in person or by post)

                Relevant Procedure: Copy of Criminal Record

                Notes: Copies of criminal records shall be obtained ex officio when issued by Greek authorities.

                Document submitted under requirements: No


                No 4750

              • 3 Title deeds for the SLF building Property titles

                Title deeds for the SLF building

                Submission by: Submitted by the applicant (digital), Submitted by the applicant (in person or by post)


                Notes: The title deed of the SLF building must clearly show that the organisation possesses either ownership, usufruct, or tenancy of the SLF

                Document submitted under requirements: No


                No 2905

              • 4 Lease or other concession agreement from which it shall result that the use of the building of the SLH has been granted to the Body for use as a SLH and for a period of at least three (3) years. Private Agreement

                Lease or other concession agreement from which it shall result that the use of the building of the SLH has been granted to the Body for use as a SLH and for a period of at least three (3) years.

                Submission by: Submitted by the applicant (digital), Submitted by the applicant (in person or by post)

                Submitted by: Legal entities, Persons


                Document submitted under requirements: No

                Alternative document of: 3

                Yes 8972

              • 5 Floor plans of the SLF building and a topographical plan of its plot. Floor plan

                Floor plans of the SLF building and a topographical plan of its plot.

                Submission by: Submitted by the applicant (digital), Submitted by the applicant (in person or by post)


                Document submitted under requirements: No


                No 2903

              • 6 Building permit for the SLF building, unless one of the conditions set out in Article 23(1) of Law 1577/1985 applies. Βuilding permit

                Building permit for the SLF building, unless one of the conditions set out in Article 23(1) of Law 1577/1985 applies.

                Submission by: Submitted by the applicant (digital), Submitted by the applicant (in person or by post)


                Document submitted under requirements: No


                No 2243

              • 7 Operating Regulation of the SLF Regulation

                Operating Regulation of the SLF

                Submission by: Submitted by the applicant (digital), Submitted by the applicant (in person or by post)


                Notes: Τhe SLF Operating Regulation lays down the rules governing its operation, the accommodation of its tenants, the duties, responsibilities and obligations of the support staff and the services provided. The Operating Regulation may be based on a relevant standard if such a standard is drawn up by the competent Ministry of Labour, Social Security and Social Solidarity. The SLF Operating Regulation must be drafted, signed and approved by the management of the organisation and must contain, as a minimum, provisions laying down: a. The number of residents who will reside in the specific SLF; b. The type of disability of the residents who will be living in this specific SLF; c. Procedures for the admission and departure of residents. d. The number and roles of the members of the support team employed at this particular SLF, and the nature and frequency of the support services provided.

                Document submitted under requirements: No


                No 5658

              • 8 Architectural designs verified by the technical services of the relevant region Drawings / studies by an engineer / architect

                Architectural designs verified by the technical services of the relevant region

                Submission by: Submitted by the applicant (digital), Submitted by the applicant (in person or by post)


                Document submitted under requirements: No


                No 5768

              • 9 Solemn Declaration of Law 1599/1986 (Government Gazette, Series I, No 75) by the management organisation of the SLF, stating that the necessary fire protection measures and equipment have been put in place, installed and will be maintained. Solemn Declaration

                Solemn Declaration of Law 1599/1986 (Government Gazette, Series I, No 75) by the management organisation of the SLF, stating that the necessary fire protection measures and equipment have been put in place, installed and will be maintained.

                Relevant link: https://www.gov.gr/en/ipiresies/polites-kai-kathemerinoteta/psephiaka-eggrapha-gov-gr/ekdose-upeuthunes-deloses

                Submission by: Submitted by the applicant (digital), Submitted by the applicant (in person or by post)

                Relevant Procedure: Solemn declaration and electronic solemn declaration

                Document submitted under requirements: No


                No 7320

              • 10 Feasibility Study Report

                Feasibility Study

                Submission by: Submitted by the applicant (digital), Submitted by the applicant (in person or by post)

                Submitted by: Legal entities, Persons

                Notes: The applicant must submit a feasibility study for the establishment of the SLF to the Directorate for Policies concerning Disabled Persons of the Secretariat General of Social Solidarity of the Ministry of Labour, Social Security and Social Solidarity, which must include, in particular, a description of its location and premises, the intended number of residents and an assessment of their functionality, the benefits and potential difficulties regarding the operation of the SLF, as well as any other information the organisation deems important. The study must include a sustainability report on the establishment of the SLF, accompanied by a detailed assessment of its operating costs and how they will be covered.

                Document submitted under requirements: No


                No 6631

              • Joint Ministerial Decision Δ12/ΓΠ.οικ. 62866/1832 2018 5582 Β

                Description Requirements for the establishment and operation of supported living facilities for persons with disabilities

                Legal references https://api.et.gr/apiFEK/2/2018/5582/pdf

              • Law 4152 2013 107 Α

                Description SUB-PARAGRAPH E.9.: PROFESSIONAL ACTIVITIES FALLING WITHIN THE REMIT OF THE MINISTRY OF LABOUR, SOCIAL SECURITY AND WELFARE

                Legal references https://api.et.gr/apiFEK/1/2013/107/pdf

              • Joint Ministerial Decision Π3β/Φ.ΓΕΝ/Γ.Π.οικ.123218 2011 2686 Β

                Description Simplification and inclusion in Citizens’ Service Centres (KEP) operating as points of single contact (PSCs) of administrative procedures under the responsibility of the Ministry of Health and Social Solidarity pursuant to the provisions of Law 3844/2010 (Government Gazette, Series I, No 63).

                Legal references https://api.et.gr/apiFEK/2/2011/2686/pdf

              • Joint Ministerial Decision Γ4α/Φ.201/1791 1998 517 Β

                Description Requirements for the establishment and operation of Independent Living Facilities for Persons with Special Needs

                Legal references https://api.et.gr/apiFEK/2/1998/517/pdf

              • Law 2345 1995 213 Α

                Description On Recuperation and Rehabilitation Centres

                Legal references https://api.et.gr/apiFEK/1/1995/213/pdf

              • Presidential Decree 395 1993 166 Α

                Description Terms, conditions and procedure for the establishment, operation and transfer of Recuperation and Rehabilitation Centres by natural persons or legal persons governed by private law.

                Legal references https://api.et.gr/apiFEK/1/1993/166/pdf

              • Law 30 2072 1992 125 Α

                Description Supported Living Facilities for Persons with Disabilities

                Legal references https://api.et.gr/apiFEK/1/1992/125/pdf

              • 1 Commencement of procedure



                No No


              • 2 Submission of architectural designs – Phase I

                Responsible for Implementation Competent Employee

                Μethod of Implementation Manual Action

                Description The applicant submits the architectural designs to the protocol office of the Directorate for Social Welfare of the competent Regional Unit.

                Yes No


              • 3 Receipt of the Application and Supporting Documents


                Μethod of Implementation Software action

                Description Receipt of the Application and Supporting Documents

                Yes No


              • 4 Forwarding of architectural designs – Phase I

                Responsible for Implementation Competent Employee

                Μethod of Implementation Manual Action

                Description The official of the protocol office of the Directorate for Social Welfare forwards the architectural designs to the Department of Social Solidarity

                No No


              • 5 Forwarding of architectural designs – Phase I

                Responsible for Implementation Competent Employee

                Μethod of Implementation Manual Action

                Description The official of the Department of Social Solidarity forwards the architectural designs to the Directorate of Technical Works

                No No


              • 6 Checking and forwarding of architectural designs – Phase I

                Responsible for Implementation Competent Employee

                Μethod of Implementation Manual Action

                Description The official (engineer) checks the architectural designs, stamps them if they meet the requirements, and forwards them to the Department of Social Solidarity

                No No


              • 7 Notification to applicant to collect stamped designs – Phase I

                Responsible for Implementation Competent Employee

                Μethod of Implementation Manual Action

                Description The official of the Department of Social Solidarity informs the applicant so that they can collect the stamped designs

                No No


              • 8 Submission of sustainability study – Phase II

                Responsible for Implementation Competent Department

                Μethod of Implementation Manual Action

                Description The applicant submits a sustainability study to the Department of Disabled Persons, Directorate of Disability Policy, of the Ministry of Labour and Social Affairs.

                No No


              • 9 Issuance of a certificate of approval of feasibility study – Phase II

                Responsible for Implementation Competent Ministry

                Μethod of Implementation Manual Action

                Description The Department of Disabled Persons, Directorate of Disability Policy approves the Feasibility Study and issues a relevant Certificate of Approval to the applicant

                No No


              • 10 Receipt of supporting documents – Forms – Phase III

                Responsible for Implementation Competent Employee

                Μethod of Implementation Manual Action

                Description The applicant shall submit the supporting documents – Forms to the protocol office of the Directorate for Social Welfare.

                No No


              • 11 Issuance of application submission form – Phase III

                Responsible for Implementation Competent Employee

                Μethod of Implementation Manual Action

                Description The official of the Protocol Office of the Directorate for Social Welfare provides the applicant an application and dossier submission form

                No No


              • 12 Checking the completeness of supporting documents – Phase III

                Responsible for Implementation Competent Employee

                Μethod of Implementation Manual Action

                Description The official of the Protocol Office of the Directorate for Social Welfare checks the completeness of the supporting documents/forms and forwards them to the Department of Social Solidarity

                No No


              • 13 Checking the accuracy of supporting documents – Phase III

                Responsible for Implementation Competent Employee

                Μethod of Implementation Manual Action

                Description The official of the Department of Social Solidarity checks the supporting documents for accuracy and, if correct, forwards them to the Suitability Review Committee. If the supporting documents are not accurate, the employee shall inform the applicant, requesting submission of accurate supporting documents.

                No No


              • 14 On-site inspection – Phase III

                Responsible for Implementation Competent Commitee

                Μethod of Implementation Manual Action

                Description The Suitability Review Committee carries out an on-site inspection.

                No No


              • 15 Drafting of minutes following on-site inspection – Phase III

                Responsible for Implementation Competent Commitee

                Μethod of Implementation Manual Action

                Description The Suitability Review Committee drafts a report concerning the on-site inspection and forwards it to the Department of Social Solidarity.

                No No


              • 16 Drafting of recommendation for the granting of a licence for establishment and operation – Phase III

                Responsible for Implementation Competent Employee

                Μethod of Implementation Manual Action

                Description The official of the Social Solidarity Department shall draw up a recommendation for the granting of the establishment and operating licence (where findings have been identified by the Inspection Committee, the employee of the Department shall inform the interested party to proceed with the necessary corrections) and shall forward it to the Head of the Social Solidarity Department.

                No No


              • 17 Signing and forwarding of proposal – Phase III

                Responsible for Implementation Department Head

                Μethod of Implementation Manual Action

                Description The head of the department shall sign the proposal and forward it to the head of the directorate.

                No No


              • 18 Signing and forwarding of proposal – Phase III

                Responsible for Implementation Competent Director

                Μethod of Implementation Manual Action

                Description The head of the directorate shall sign the proposal and forward it to the head of the directorate-general.

                No No


              • 19 Signing and forwarding of proposal – Phase III

                Responsible for Implementation Competent Director

                Μethod of Implementation Manual Action

                Description The head of the directorate-general shall sign the proposal and forward it to the competent deputy governor.

                No No


              • 20 Signing of Establishment and Operating Licence – Phase III

                Responsible for Implementation Head of the Region

                Μethod of Implementation Manual Action

                Description The deputy governor signs the establishment and operating licence and returns it to the Department.

                No No


              • 21 Notification to collect the licence

                Responsible for Implementation Competent Employee

                Μethod of Implementation Manual Action

                Description The Department shall inform the applicant to collect the establishment and operating licence.

                No Yes


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