35821560-80f5-4974-9351-fa8c49ca92b2
236384
Γνωστοποίηση Λειτουργίας Επιχείρησης Οδικής Βοήθειας Οχημάτων
At a glance
Points of service
Regional units,
Points of Single Contact (ΚΕΠ – EKE)
Number of required documents
Description
The procedure concerns the initial notification of the operation of a vehicle roadside assistance company and the notification of changes.
Basic information
Competent body
MINISTRY OF INFRASTRUCTURE AND TRANSPORTATION
Authority/Public body’s Unit responsible for the institutional framework of the procedure
Application
Application Type
Notification/Announcement
Submission by:
Submitted by the applicant (digital), Submitted by the applicant (in person or by post)
Submitted by:
Legal entities, Persons
Title
Notification of operation of a vehicle roadside assistance company.
Notes:
Interested parties shall submit the initial notification/notification of change/notification of termination via the online system www.notifybusiness.gov.gr. Pending the implementation of this possibility, the notification shall be submitted in paper or electronic form to the Transport and Communications Directorate of the Regional Unit where the roadside assistance undertaking has its headquarters or to any KEP that acts as an Point of Single Contact (EKE). If the roadside assistance company is also an insurance company, the notification shall be submitted to the Bank of Greece. If the details of the original notification of the roadside assistance companys operation are to be changed, the company shall submit a prior notification of the change in the same procedure as the original notification.
What you will need
Means of authentication, identification and signature
Identification document, Identification with TAXISnet codes
Related
NACE
- 52.21 Service activities incidental to land transportation
Output & Results
Output
Document Production
Other information
Alternative titles
Notification of Operation of a Roadside Assistance Company, Notification of Change of Roadside Assistance Company
Official title
Notification of Operation of a Vehicle Roadside Assistance Company
Languages supported
English, Greek
Ways of provision
Establishment
Categories
Trigger
Notification/Announcement
Trigger (submission method)
Application (digital), Application (handwritten)
N1
,,,
1
Administrative
Prior notification is required to start a vehicle roadside assistance business. The roadside assistance undertaking shall keep the supporting documents and proof of notification at the place of business.
No
No
2
Tax
The roadside assistance company has commenced operation with the competent tax authority for the activity of roadside assistance of vehicles.
No
No
3
Technical
Road assistance requirements: The road assistance undertaking has at least one (1) private vehicle (platform, crane) per continental regional unit of activity as well as in the islands operating, weighing more than four (4) tons, which has an installed geo-location system (GPS). Except for the above minimum mandatory vehicles, the road assistance undertaking may have an unlimited number of vehicles (such as cars, lorries or bicycles). Road assistance vehicles are wholly owned by the road assistance undertaking or are held with the retention of ownership or rental or leasing contract. If the undertaking is only a road assistance undertaking of heavy good vehicles, then, instead of the above vehicle, it must have at least one truck of above ten (19) tons (platform, crane).
No
No
4
Building
Conditions for staging and transhipment areas: The company must have at least one stay and transhipment station in each Regional Unit of mainland Greece, as well as in the islands that operates. The accommodation and transhipment station must have: a) ground floor space for office and waiting room, capable of taking passengers; b) at least one WC; c) at least one telephone connection; d) wireless communication device with road assistance vehicles; f) housed ground floor area of a competent area, with inspection or lifting machine, g) parking area for the vehicle of the undertaking.
No
No
5
Building
The road assistance undertaking shall have a 24-hour call centre with call recordings.
No
No
6
Insurance
The non-insurance company of road assistance shall have individual or group occupational liability insurance against its customers for physical damage and material damage to the provision of road assistance services. Professional liability insurance covers the business, its premises and the staff and equipment it uses. The minimum amount of cover per accident is set equal to the amount of cover for liability in the event of an automobile accident pursuant to Article 6 of PD 237/1986 (A 110).
No
No
7
Conditions for non-commission of criminal offenses
The natural person who is the operator of the activity or the natural persons representing the legal person must not have been irrevocably convicted of smuggling, trafficking or use of drugs, human trafficking, intentional homicide, attempted homicide, fraud, theft, forgery, use of forged documents, robbery, desertion, embezzlement, usury, bribery.
No
No
8
Labour
Conditions for technical staff: The roadside assistance company shall employ at least the following technical staff on a full-time or part-time basis, in any form of employment relationship and under full-time or part-time contracts:
(a) A director of the technical department, a mechanical engineer, a graduate of a higher or higher school, who provides his services mainly at the headquarters of the company.
(b) In each continental Regional Unit, in the Regional Units of Crete and in the islands of Euboea, Rhodes, Lesvos, Zakynthos, Kefalonia, Chios, Kos where it operates there must be at least four employees of whom at least 50% are specialised engineers or electrician drivers and the rest drivers.
(c) Companies offering roadside assistance on islands other than those mentioned above must have at least two employees of which at least 50% must be qualified as mechanics or electricians and the rest as drivers.
(d) One mechanic or electrician driver in the
at its disposal.
The minimum technical staff may include and count the owner or owners of the business, provided they have the qualifications of article 2 of Law no. 3651/2006. For the calculation of the minimum number of staff, the Regional Units of the Central, North and South
Sector, Western Sector and Southern Sector of the Region of Attica
(former Prefecture of Athens) shall be counted as one Regional Unit.
No
No
9
Administrative
The road assistance operation shall cover the Regional Units where it operates either by its own means or by road assistance partners with whom it has a cooperation agreement.
No
No
10
Labour
Mechanical or electrical drivers must have at least the following qualifications:
(a) A driving licence of a category appropriate to the type of vehicle they drive, and
(b) Two years of proven pre-service to a workshop in a motor vehicle as an engineer or automobile electrode If they have at least one lower technical school degree, they must have a pre-service of at least one (1) year. If they have at least one higher technical school degree there is no need for previous work experience.
No
No
11
Educational
The manager of the technical department of the vehicle roadside assistance company must be a mechanical engineer, a graduate of a higher or university college.
No
No
1
Administrative fee category: Various Categories (roadside assistance other than insurance). The e-Administrative fee code differs according to the region to be selected.
50 €
No
2
Notification of roadside assistance insurance undertaking.
50 €
Yes
1
1
Proof of submission of notification.
Certificate
Proof of submission of notification.
Submission by:
Keep within business establishment
Submitted by:
Legal entities, Persons
Notes:
It is automatically issued by the electronic system (in case of submission to www.notifiybusiness.gr) or issued by the competent Transport and Communications Directorate of the Region or the KEP-EKE or the Bank of Greece, as appropriate.
Document submitted under requirements:
No
No
9703
2
Supporting documents relating to the business: Certificate of insurance coverage.
Proof of Insurance
Supporting documents relating to the business: Certificate of insurance coverage.
Submission by:
Keep within business establishment
Submitted by:
Legal entities, Persons
Notes:
Certificate of insurance coverage issued by the insurance company indicating the assets of the insurance policy, the risks insured, the duration and the amounts to be covered in accordance with Article 2(1) par. 1(d) of Law 3651/2008 (A’44).
Document submitted under requirements:
No
No
7210
3
Documents concerning the operation: Copy of the cooperation contract with partners
Private Agreement
Documents concerning the operation: Copy of the cooperation contract with partners
Submission by:
Keep within business establishment
Submitted by:
Legal entities, Persons
Notes:
This supporting document is required, if the road assistance company covers the Regional Units where it operates with partners with whom it has a cooperation contract.
Document submitted under requirements:
Yes
Document’s requirement:
Administrative
No
8972
4
Supporting documents relating to the business: Proof of payment of the administrative fee
Electronic Fee
No
3385
5
Supporting documents relating to the business: The legal documents showing, where applicable, the legal establishment, purpose and representation of the legal person.
Legal documents from legal entities
Supporting documents relating to the business: The legal documents showing, where applicable, the legal establishment, purpose and representation of the legal person.
Submission by:
Ex officio (digital), Keep within business establishment
Notes:
If the automatical search for legal documents through the General Commercial Register is possible, the competent authority shall seek the documents on its own initiative.
Document submitted under requirements:
No
No
9338
6
Documents concerning the company: Printing of personalised information by myAADE.
Proof of Tax number
Documents concerning the company: Printing of personalised information by myAADE.
Submission by:
Keep within business establishment
Submitted by:
Legal entities, Persons
Notes:
PrintING OF Personalised Information by myAADE showing the start date of business activities
Document submitted under requirements:
No
No
5392
7
Supporting documents concerning the staff: Copy of applicable staff status
Table/Statement/Catalogue
Supporting documents concerning the staff: Copy of applicable staff status
Submission by:
Keep within business establishment
Submitted by:
Legal entities, Persons
Notes:
The status of staff must be legally registered in the ERGANI system.
Document submitted under requirements:
No
No
8689
8
Supporting documents for staff: Table showing the distribution of staff by Regional Unit of activity of the enterprise
Table/Statement/Catalogue
Supporting documents for staff: Table showing the distribution of staff by Regional Unit of activity of the enterprise
Submission by:
Keep within business establishment
Submitted by:
Legal entities, Persons
Document submitted under requirements:
No
No
8689
9
Supporting documents relating to staff: The documents proving that the mechanic or electrician drivers have the minimum qualifications of Law 3651/2008, namely:
(a) a driving licence of similar category according to the type of vehicle they drive and
(b) at least two years of proven previous experience in a workshop as an engineer or electrician driver. If they have a degree from a lower technical school, they must have a pre-service of at least one year. If they have a degree from a higher technical school, previous experience is not required.
Proof of Previous Service
Supporting documents relating to staff: The documents proving that the mechanic or electrician drivers have the minimum qualifications of Law 3651/2008, namely:
(a) a driving licence of similar category according to the type of vehicle they drive and
(b) at least two years of proven previous experience in a workshop as an engineer or electrician driver. If they have a degree from a lower technical school, they must have a pre-service of at least one year. If they have a degree from a higher technical school, previous experience is not required.
Submission by:
Keep within business establishment
Submitted by:
Legal entities, Persons
Document submitted under requirements:
No
No
4441
10
Supporting Documents related to staff: Documents proving that the technical director has the minimum qualifications required by Law 3651/2008 i.e. a degree in engineering in higher education or higher education.
Proof of Study
Supporting Documents related to staff: Documents proving that the technical director has the minimum qualifications required by Law 3651/2008 i.e. a degree in engineering in higher education or higher education.
Submission by:
Keep within business establishment
Submitted by:
Legal entities, Persons
Document submitted under requirements:
No
No
2825
11
Documents relating to each residence and transhipment station: Main use area assurance by private engineer
Environmental Compliance Receipt
Documents relating to each residence and transhipment station: Main use area assurance by private engineer
Submission by:
Keep within business establishment
Submitted by:
Legal entities, Persons
Notes:
Confirmation of an area of primary use by a private engineer pursuant to Article 8 of Law 4495/2017, which states the precise location of the property, the total area of the main area following the Annexes thereto, the land use certificate by the relevant Building Service and expressly confirms that the site is legally existing in relation to the construction and use of a road assistance operation and meets all conditions for operating as a road assistance undertaking, in accordance with the applicable building and building regulation, the fire protection regulation, the applicable general and specific urban provisions, as well as the building specifications of the legislation specific to that activity. This certificate is accompanied by: I) copies of all public documents relating to the building aid scheme (building permit, revision or updating of building permit, approval of small-scale building works, decision on exemption from demolition, legalisation permit, certificate
completion of the procedure of inclusion in the provisions of suspension of the imposition of penalties or confirmation of payment of 30% of the single special fine, etc.), II) copies of approved floor plans of the premises where the vehicle roadside assistance business is to operate, showing all its premises. If, due to building specifications, it is necessary to depict additional elements on the above approved plans, it is possible to reproduce them on the above copies under the responsibility of the private engineer or to draw up a new plan to accompany the above copy. The copies of the approved floor plans are taken either from the e-Permits information system for issuing building permits, or from the information system for the declaration of unauthorised buildings, or from the paper file of the Building Service,
depending on the type of legal act referred to in case (I) above (electronic or paper).
Specifically for vehicle roadside assistance businesses already operating with a certificate of legal operation or a license that submit a notification due to a change of element pursuant to Article 213 par. 1 of Law 4442/2016, the supporting document of the certificate of the main use of the premises is not required.
Document submitted under requirements:
Yes
Document’s requirement:
Urban planning
No
9681
12
Supporting documents relating to vehicles: Copies of the registration certificates of the trucks with a gross vehicle weight of over 4 tons that it owns.
Vehicle license
Supporting documents relating to vehicles: Copies of the registration certificates of the trucks with a gross vehicle weight of over 4 tons that it owns.
Submission by:
Keep within business establishment
Submitted by:
Legal entities, Persons
Notes:
In order to issue the notification, the road assistance undertaking must have issued marketing authorisations for the minimum number of trucks referred to in Article 2 of Law 3651/2008 as referred to in the relevant conditions. For the issue of authorisations for private use of road assistance, prior to the submission of the notification, the road assistance undertaking shall submit to the Transport and Communications Directorate of its head office a declaration of commencement of work by the competent economic service and a declaration that it shall indicate: ‘(a) the undertaking shall provide road assistance services in accordance with Law 3651/2008 and Law 4442/2016 and (b) the vehicle with a framework number (or registration number) ...... ... will be put into circulation as a private road assistance truck after the submission of the notice of commencement of operation of the road assistance operation under the name ......... and after the replacement of the registration form (order of issue of an authorisation No.2885).
Document submitted under requirements:
No
No
9039
13
Copy of a generic criminal record
Criminal Record Copy for General Use
Copy of a generic criminal record
Relevant link:
https://www.gov.gr/ipiresies/dikaiosune/poiniko-metroo/antigrapho-poinikou-metroou
Submission by:
Ex officio (digital)
Relevant Procedure:
Copy of Criminal Record
Notes:
A copy of a generic criminal record of the natural person who is the entity of the activity or natural persons representing the legal person, showing that they have not been convicted of smuggling, trafficking or use of drugs, trafficking in human beings, intentional manslaughter, attempted homicide, fraud, theft, forgery, use of false document, robbery, liberation, misappropriation, embezzlement, usury, bribery.
Document submitted under requirements:
No
No
4750
14
Documents concerning the undertaking: Road transport operator’s authorisation to drive Regulation (EC) No 1071/2009
Permit
Documents concerning the undertaking: Road transport operator’s authorisation to drive Regulation (EC) No 1071/2009
Submission by:
Keep within business establishment
Submitted by:
Legal entities, Persons
Notes:
A licence to engage in the occupation of road haulage operator is required if the roadside assistance undertaking operates public service vehicles.
Document submitted under requirements:
Yes
Document’s requirement:
Professional
No
4627
Law
3651
2008
44
Α
Law
206-214
4442
2016
230
Α
Description
New institutional framework for the economic activity and other provisions, as amended by Article 3 of Law 4811/2021 (FEK A 108) adding new Chapter L (Articles 206-214) ‘Simplification of framework for the establishment and operation of road assistance operations for road vehicles and road assistance partners’.
Legal references
https://www.et.gr/api/DownloadFeksApi/?fek pdf=20160100230
Joint Ministerial Decision
A7/316010
2021
5274
Β
1
Initiation of proceedings
No
No
2
Receipt of notification
Responsible for Implementation
Competent Department
Μethod of Implementation
Manual Action
Description
The person concerned shall submit the start-up notification of the road assistance operation of vehicles via the electronic system www.notifiybusiness.gov.gr, accessible through the Single Digital Gateway (Gov.gr). Until the implementation of the option, the notification shall be submitted to the Regional Unit of Transport and Communications Directorate of the Company or to any KEP operating as the Point of Single Contact (EKE) in accordance with Article 7 of Law 3844/2010 (A63). If the vehicle road assistance undertaking is also an insurance undertaking responsible for submitting the notification, the Bank of Greece shall be the Bank of Greece.
Notes
A certification is required for the authenticity of the signature in the notification if it is not submitted by the entity of the activity in person
No
No
3
Filing of Notification
Responsible for Implementation
Competent Department
Μethod of Implementation
Manual Action
Description
The competent official shall receive the notification submitted and give it a record number.
No
No
4
Issue of notification evidence
Responsible for Implementation
Competent Directorate
Μethod of Implementation
Manual Action
Description
The Directorate of Transport and Communications of the Regional Unit of the road assistance undertaking shall issue evidence of the notification submitted.
Yes
No
5
Proof of submission issued by the Bank of Greece
Responsible for Implementation
Competent body
Μethod of Implementation
Manual Action
Description
If the road assistance company is also an insurance company, the evidence of submission shall be issued by the Bank of Greece.
Yes
No
6
Initiation of the assignment of a unique notification serial number
No
No
7
Performance of a single order number of notification
Responsible for Implementation
Competent Directorate
Μethod of Implementation
Manual Action
Description
The Transport and Communications Directorate of the Regional Unit of the Road Aid Company gives a unique serial number to the notification.
Yes
No
8
Return on unique order number of notification by Bank of Greece
Responsible for Implementation
Competent body
Μethod of Implementation
Manual Action
Description
If the road assistance company is also an insurance company, the only order number is given by the Bank of Greece.
Yes
No
9
Information to an undertaking
Responsible for Implementation
Competent Directorate
Μethod of Implementation
Manual Action
Description
The competent Directorate of Transport and Communications of the Regional Unit of the company shall inform the road assistance undertaking of the serial number it received from its notification; if the road assistance undertaking is also an insurance undertaking, it shall be informed by the Bank of Greece.
No
No
10
Notification of notification
Responsible for Implementation
Competent Directorate
Μethod of Implementation
Manual Action
Description
Notification of notification
Notes
The Regional Transport and Communications Directorate of the Road Aid Operation shall notify its notification or change no later than five working days after receipt of its notification or change (a) to the Building Service responsible for each station of residence and transhipment made available by the Road Aid Operation itself and (b) to the service responsible for maintenance of the road(s) on which each station of residence and transhipment is located by the Road Aid Operation itself in order to exercise their own control powers. Where the notification is submitted by electronic system, or by e-mail, without requiring the issuing of a transmission document for that purpose. If the Road Assistance Undertaking is also an insurance undertaking, the notification shall be made by the Bank of Greece.
No
Yes
myKEPlive
Notify Business
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