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| Line 427: |
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| | |process_rule_url=https://eur-lex.europa.eu/legal-content/EL/TXT/PDF/?uri=CELEX:32009R0444&from=NL | | |process_rule_url=https://eur-lex.europa.eu/legal-content/EL/TXT/PDF/?uri=CELEX:32009R0444&from=NL |
| | }} | | }} |
| | + | |
| | {{process steps | | {{process steps |
| | |process_step_num_id=1 | | |process_step_num_id=1 |
| | |process_step_exit=No | | |process_step_exit=No |
| | |process_step_child=No | | |process_step_child=No |
| − | |process_step_title=In person appearance at the passport office / consular authority | + | |process_step_title=Presence in person at the Passport Office / Consular Authority |
| − | |process_step_official=Competent Employee | + | |process_step_official=Competent employee |
| | |process_step_implementation=Manual Action | | |process_step_implementation=Manual Action |
| | |process_step_duration_min=0 | | |process_step_duration_min=0 |
| | |process_step_duration_max=0 | | |process_step_duration_max=0 |
| − | |process_step_description=In order to submit the application for issuance of a passport, the applicant is required to appear in person at the competent passport office of their place of residency, for applications within Greece, or the competent consular authority, for applications abroad. | + | |process_step_description=For submission of the passport issuance application, the applicant must appear in person at the competent Passport Office of his/her place of residence for applications within the country, or at the competent Consular Authority for applications abroad. |
| − | |process_step_note=If the applicant is a minor, for the submission of the supporting documents the presence of the custodian is also required. Where custody is exercised by both parents, it is sufficient for one of the two to be present and for the other to provide their consent in writing, while the handwritten signature of the latter has to be verified by any competent administrative authority. Where the parents are unable to attend for reasons of force majeure, any relative of the minor can do so after having been duly authorised by one parent and while submitting the written consent of the other, whose handwritten signature has to have been verified. | + | |process_step_note=In the case of a minor, the person exercising custody must also be present in person for submission of the supporting documents. Where custody is exercised by both parents, the presence in person of one parent is sufficient, together with the written consent of the other parent, whose handwritten signature is certified by any competent authority. Where neither parent can be present due to force majeure, any relative of the minor may appear, authorised by one parent and also submitting the written consent of the other. The handwritten signatures of the parents are certified as above. If neither such authorisation nor written consent can be provided, a guardian must be appointed and the supporting documents are submitted, as applicable, by the persons provided for in Articles 1601 and 1602 of the Civil Code. In the case of a person under guardianship or judicial support, the guardian or judicial supporter must also be present in person. |
| | }} | | }} |
| | + | |
| | {{process steps | | {{process steps |
| | |process_step_num_id=2 | | |process_step_num_id=2 |
| | |process_step_exit=No | | |process_step_exit=No |
| | |process_step_child=No | | |process_step_child=No |
| − | |process_step_title=Check of identity and fulfilment of legal requirements | + | |process_step_title=Identity check and verification that legal requirements are met |
| − | |process_step_official=Competent Employee | + | |process_step_official=Competent employee |
| | |process_step_implementation=Software action | | |process_step_implementation=Software action |
| | |process_step_duration_min=PT5M | | |process_step_duration_min=PT5M |
| | |process_step_duration_max=PT15M | | |process_step_duration_max=PT15M |
| − | |process_step_description=The competent official checks the applicant’s identity by comparing the information on the identity document (identity card) they hold against that on databases of the Hellenic Police. In the cases of minors under the age of 12 or residents abroad who do not have an Identity Card, their identity is checked through the Citizens’ register, by printing the relevant certificate (of birth or marital status). The Greek passport register is then searched in order to check for any previous issuance of a passport for the same person and its status. | + | |process_step_description=The competent officer verifies the applicant's identity by checking the identity document (identity card) carried by the applicant and cross-checking the data in Hellenic Police databases. In cases of minors under 12 years of age or permanent residents abroad who do not have an identity card, the identity check is carried out through the Citizens' Register, by printing the corresponding certificate (birth or family status certificate). A search is then carried out in the Greek Passport Register to check whether a passport has previously been issued to the same person and its status. |
| − | Finally, through other applications of the Hellenic Police, it is checked whether the legal requirements for the issuance of a Greek passport are met. | + | Finally, compliance with the legal requirements for issuance of a Greek passport is checked through third-party Hellenic Police applications. |
| | }} | | }} |
| | + | |
| | {{process steps | | {{process steps |
| | |process_step_num_id=3 | | |process_step_num_id=3 |
| | |process_step_exit=No | | |process_step_exit=No |
| | |process_step_child=No | | |process_step_child=No |
| − | |process_step_title=Electronic completion of the application - solemn declaration and having fingerprints taken | + | |process_step_title=Electronic completion of application-solemn declaration |
| − | |process_step_official=Competent Employee | + | |process_step_official=Competent employee |
| | |process_step_implementation=Software action | | |process_step_implementation=Software action |
| − | |process_step_duration_min=PT10M | + | |process_step_duration_min=PT3M |
| − | |process_step_duration_max=PT20M | + | |process_step_duration_max=PT5M |
| − | |process_step_description=The competent official of the Point of Receipt of Supporting Documents completes electronically the application - solemn declaration, based on the identity information and other supporting documents provided by the applicant. Then, they take and encrypt fingerprints of the index fingers of both hands of the passport applicant, unless it is for minor under the age of 12, who are exempt from this obligation. | + | |process_step_description=The competent officer at the Supporting Documents Receipt Point completes the application-solemn declaration in an electronic form, based on the identity data and the other supporting documents submitted by the applicant. |
| − | |process_step_note=In the event of permanent or temporary inability to obtain the fingerprint of the index, then the fingerprint of the thumb or the middle finger or the ring finger of the same hand is taken, in that order, while in the event of a one handed person, a fingerprint of a second finger from the existing hand is taken, in the same order as above. A permanent or temporary inability to have fingerprints taken is proved by a certificate, which is signed by a doctor of a corresponding speciality with the condition being certified. | + | |process_step_note=Through the relevant interoperability with the identity card register of Greek citizens and the passport register of Greek citizens, the corresponding details of the application-solemn declaration are completed automatically. |
| | }} | | }} |
| | + | |
| | {{process steps | | {{process steps |
| | |process_step_num_id=4 | | |process_step_num_id=4 |
| | |process_step_exit=No | | |process_step_exit=No |
| | |process_step_child=No | | |process_step_child=No |
| − | |process_step_title=Placing a hold on the e-administrative fee | + | |process_step_title=Submission of digital photograph |
| − | |process_step_official=Competent Employee | + | |process_step_official=Competent employee |
| | |process_step_implementation=Software action | | |process_step_implementation=Software action |
| | |process_step_duration_min=PT1M | | |process_step_duration_min=PT1M |
| − | |process_step_duration_max=PT5M | + | |process_step_duration_max=PT3M |
| − | |process_step_description=After having checked the correct submission of the e-administrative fee, as applicable, the competent employee places a hold on it and prints the relevant receipt. | + | |process_step_description=Using the applicant's Tax Identification Number (AFM) or Social Security Registration Number (AMKA), the competent officer searches for the citizen's photograph in the myPhoto application operating on the Gov.gr portal. |
| − | |process_step_note=Where the citizen appears before the competent consular authorities, no hold is placed on an e-administrative fee, but consular fees are issued instead which are paid by the citizen to the consular authority. | + | |process_step_note=In cases of applications submitted abroad, the photograph is provided by the citizen in physical form, printed on analogue photographic paper, without the use of home ink-jet or laser technology, and is digitised by the competent officer. |
| | }} | | }} |
| | + | |
| | {{process steps | | {{process steps |
| | |process_step_num_id=5 | | |process_step_num_id=5 |
| | |process_step_exit=No | | |process_step_exit=No |
| | |process_step_child=No | | |process_step_child=No |
| − | |process_step_title=Submission of supporting documents | + | |process_step_title=Capture of fingerprint impressions |
| − | |process_step_official=Competent Employee | + | |process_step_official=Competent employee |
| − | |process_step_implementation=Manual Action | + | |process_step_implementation=Software action |
| − | |process_step_duration_min=PT3M | + | |process_step_duration_min=PT1M |
| − | |process_step_duration_max=PT10M | + | |process_step_duration_max=PT5M |
| − | |process_step_description=The citizen submits the applicable supporting documents, the completeness of which is checked by the competent official and the supervisor of the Point of Receipt of Supporting Documents. | + | |process_step_description=The competent officer at the Supporting Documents Receipt Point captures and encrypts impressions of the fingerprints of the index fingers of both hands of the passport applicant, unless the applicant is a minor under 12 years of age, who is exempt from this obligation. |
| | + | |process_step_note=In case of permanent or temporary inability to capture the fingerprint of an index finger, the fingerprint of the thumb, middle finger or ring finger of the same hand is captured in that order; in the case of a one-handed person, a fingerprint of a second finger from the existing hand is also captured, in the same order. Permanent or temporary inability to capture fingerprints is proved by a certificate signed by a physician of a specialty corresponding to the certified condition. |
| | }} | | }} |
| | + | |
| | {{process steps | | {{process steps |
| | |process_step_num_id=6 | | |process_step_num_id=6 |
| | |process_step_exit=No | | |process_step_exit=No |
| | |process_step_child=No | | |process_step_child=No |
| − | |process_step_title=Printing the application - solemn declaration, verification of information and signing | + | |process_step_title=Blocking of electronic fee |
| − | |process_step_official=Competent Employee | + | |process_step_official=Competent employee |
| − | |process_step_implementation=Manual Action | + | |process_step_implementation=Software action |
| − | |process_step_duration_min=PT2M | + | |process_step_duration_min=PT1M |
| | |process_step_duration_max=PT5M | | |process_step_duration_max=PT5M |
| − | |process_step_description=The competent official prints the application - solemn declaration and after having checked it in detail, the applicant signs it, thereby verifying its content. The application - solemn declaration to which the applicant’s photograph is affixed, is also checked – signed by the official responsible for receiving the supporting documents. | + | |process_step_description=After checking the correct submission, as applicable, of the electronic fee, the competent officer proceeds to block it. |
| − | |process_step_note=In the event of issuance of a passport for a minor, the application - solemn declaration is signed by the custodian(s) and by the minor if they are over 12 years old. In the event that custody is exercised by both parents and only one is present when submitting the supporting documents, written consent is required by the parent not present for a passport to be issued to the minor. | + | |process_step_note=Where the citizen appears before the competent consular authorities, no electronic fee is blocked; instead, consular fees are issued and paid by the citizen at the consular authority. |
| | }} | | }} |
| | + | |
| | {{process steps | | {{process steps |
| | |process_step_num_id=7 | | |process_step_num_id=7 |
| | |process_step_exit=No | | |process_step_exit=No |
| | |process_step_child=No | | |process_step_child=No |
| − | |process_step_title=Printing and providing a receipt of submission of application | + | |process_step_title=Printing of application-solemn declaration, checking of details and signature |
| − | |process_step_official=Competent Employee | + | |process_step_official=Competent employee |
| | + | |process_step_implementation=Signature |
| | |process_step_duration_min=PT1M | | |process_step_duration_min=PT1M |
| | |process_step_duration_max=PT3M | | |process_step_duration_max=PT3M |
| − | |process_step_description=The competent official prints and gives the citizen a receipt of submission of an application for the issuance of a passport, to which a barcode is affixed, through which the citizen may monitor the progress of the application through a special application that can be found on the website of the National Passports and Security Documents Centre / H.P.H. (www.passport.gov.gr). | + | |process_step_description=The competent officer prints the application-solemn declaration and, after carefully checking it, the applicant signs it, thereby confirming its content. |
| | + | In the case of issuance of a passport for a minor, the application-solemn declaration is signed by the person(s) exercising custody and by the minor if over 12 years of age. If custody is exercised by both parents and only one is present when the supporting documents are submitted, the written consent of the absent parent is additionally required. |
| | + | The application-solemn declaration is also checked and signed by the officer competent to receive the supporting documents. |
| | }} | | }} |
| | + | |
| | {{process steps | | {{process steps |
| | |process_step_num_id=8 | | |process_step_num_id=8 |
| | |process_step_exit=No | | |process_step_exit=No |
| | |process_step_child=No | | |process_step_child=No |
| − | |process_step_title=Sending the application / supporting documents to the National Passports and Security Documents Centre / H.P.H. | + | |process_step_title=Printing and delivery of proof of application submission. |
| − | |process_step_official=Other | + | |process_step_official=Competent employee |
| − | |process_step_duration_min=P1D | + | |process_step_implementation=Manual Action |
| − | |process_step_duration_max=P2D | + | |process_step_duration_min=PT1M |
| − | |process_step_description=The application - solemn declaration and security documents are sent to the National Passports and Security Documents Centre of the Hellenic Police Headquarters through secure courier services. | + | |process_step_duration_max=PT1M |
| − | |process_step_note=The application - solemn declaration and the supporting documents are sent by the competent consular authorities to the Ministry of Foreign Affairs by diplomatic mail and then to the National Passports and Security Documents Centre of the Hellenic Police Headquarters via secure courier services. The time-frame required for processing depends on the frequency with which diplomatic correspondence is handled by the Ministry of Foreign Affairs.
| + | |process_step_description=The competent officer prints and delivers to the citizen the proof of submission of the passport issuance application, which shows, among other things, the application number with which the citizen can check the progress of the application through a special application operating on the website of the Passport and Security Documents Directorate / Hellenic Police Headquarters: https://www.passport.gov.gr/ |
| | }} | | }} |
| | + | |
| | {{process steps | | {{process steps |
| | |process_step_num_id=9 | | |process_step_num_id=9 |
| | |process_step_exit=No | | |process_step_exit=No |
| | |process_step_child=No | | |process_step_child=No |
| − | |process_step_title=Receipt of the application - solemn declaration and other supporting documents by the National Passports and Security Documents Centre / H.P.H. | + | |process_step_title=Submission/digitisation of supporting documents |
| − | |process_step_official=Competent Employee | + | |process_step_official=Competent employee |
| | |process_step_implementation=Software action | | |process_step_implementation=Software action |
| | + | |process_step_duration_min=PT2M |
| | + | |process_step_duration_max=PT5M |
| | + | |process_step_description=The citizen submits the supporting documents required in each case, whose completeness is checked by the competent officer. |
| | + | The competent officer digitises the submitted supporting documents and incorporates them into the electronic application. |
| | + | }} |
| | + | |
| | + | {{process steps |
| | + | |process_step_num_id=10 |
| | + | |process_step_exit=No |
| | + | |process_step_child=No |
| | + | |process_step_title=Submission of application / supporting documents to the Passport and Security Documents Directorate / Hellenic Police Headquarters |
| | + | |process_step_official=Competent directorate |
| | + | |process_step_implementation=Software action |
| | + | |process_step_duration_min=PT1M |
| | + | |process_step_duration_max=PT1M |
| | + | |process_step_description=After completion of the check of the submitted supporting documents, the competent receiving services forward them electronically to the Passport and Security Documents Directorate of the Hellenic Police Headquarters, through appropriate network infrastructure and using all required technical and organisational measures to ensure the confidentiality, integrity and availability of the personal data being processed. |
| | + | |process_step_note=In cases where, for technical reasons, network interconnection between the Supporting Documents Receiving Authorities and the Passport and Security Documents Directorate / Hellenic Police Headquarters is not possible, the transfer of supporting documents within the country is assigned to postal service providers under a contract concluded between the Ministry of Citizen Protection and those providers, while from abroad it is carried out by diplomatic mail under the responsibility of the Ministry of Foreign Affairs. |
| | + | }} |
| | + | |
| | + | {{process steps |
| | + | |process_step_num_id=11 |
| | + | |process_step_exit=No |
| | + | |process_step_child=No |
| | + | |process_step_title=Receipt of application-solemn declaration and other supporting documents by the Passport and Security Documents Directorate / Hellenic Police Headquarters |
| | + | |process_step_official=Competent employee |
| | + | |process_step_implementation=Check |
| | |process_step_duration_min=PT2H | | |process_step_duration_min=PT2H |
| − | |process_step_duration_max=P2D | + | |process_step_duration_max=P3D |
| − | |process_step_description=The National Passports and Security Documents Centre receives all the applications for the issuance of passports which are submitted to the relevant Points of Receipt of Supporting Documents, whether in Greece or abroad, enters them into its computerised system and checks the completeness of the supporting documents and that the legal requirements for the issuance of a Greek passport are met. | + | |process_step_description=The Passport and Security Documents Directorate / Hellenic Police Headquarters receives all passport issuance applications submitted by the competent Supporting Documents Receipt Points, either in Greece or abroad, and checks the completeness of the supporting documents and whether the legal requirements for granting a Greek passport are met. |
| | + | |process_step_note=In cases where, for technical reasons, network interconnection between the Supporting Documents Receiving Authorities and the Passport and Security Documents Directorate / Hellenic Police Headquarters is not possible and the applications/supporting documents are sent through postal services, the Passport and Security Documents Directorate / Hellenic Police Headquarters digitises the paper applications and accompanying supporting documents and then checks the completeness of the supporting documents and whether the legal requirements for granting a Greek passport are met. |
| | }} | | }} |
| | + | |
| | {{process steps | | {{process steps |
| − | |process_step_num_id=10 | + | |process_step_num_id=12 |
| | |process_step_exit=No | | |process_step_exit=No |
| | |process_step_child=Yes | | |process_step_child=Yes |
| − | |process_step_previous_child_selector=9 | + | |process_step_previous_child_selector=11 |
| − | |process_step_previous_child=9 | + | |process_step_previous_child=11 |
| | |process_step_title=Passport printing and quality control | | |process_step_title=Passport printing and quality control |
| − | |process_step_official=Competent Employee | + | |process_step_official=Competent employee |
| | |process_step_implementation=Software action | | |process_step_implementation=Software action |
| | |process_step_duration_min=PT6H | | |process_step_duration_min=PT6H |
| − | |process_step_duration_max=P1D | + | |process_step_duration_max=P2D |
| − | |process_step_description=Provided that the legal conditions are met and the supporting documents submitted are complete, the passport is then visually and electronically personalised. All printed passports are then examined by competent operators who check them one by one (visually and mechanically) in order to verify the quality of the printing, the accuracy of the information they contain, compliance with the specifications of the document, to certify the mechanical readability of the document, and to certify the readability – functionality of the electronic chip. | + | |process_step_description=If the legal requirements are met and the submitted supporting documents are complete, the visual and electronic personalisation of the passport follows. All printed passports are then examined by competent operators, who check each of them one by one (visually and mechanically) in order to verify print quality, correctness of the recorded data, compliance with the specifications of the form, certification of machine readability of the form and certification of readability/functionality of the electronic microprocessor. |
| | }} | | }} |
| | + | |
| | {{process steps | | {{process steps |
| − | |process_step_num_id=11 | + | |process_step_num_id=13 |
| | |process_step_exit=No | | |process_step_exit=No |
| | |process_step_child=Yes | | |process_step_child=Yes |
| − | |process_step_previous_child_selector=9 | + | |process_step_previous_child_selector=11 |
| − | |process_step_previous_child=9 | + | |process_step_previous_child=11 |
| − | |process_step_title=Printing a letter of rejection | + | |process_step_title=Printing of rejection letter |
| − | |process_step_official=Competent Employee | + | |process_step_official=Competent employee |
| | |process_step_implementation=Software action | | |process_step_implementation=Software action |
| | |process_step_duration_min=PT6H | | |process_step_duration_min=PT6H |
| | |process_step_duration_max=P1D | | |process_step_duration_max=P1D |
| − | |process_step_description=If the legal requirements are not met or the supporting documents submitted are not complete, a letter of rejection is printed which notifies the applicant of the reason(s) of rejection of their request. | + | |process_step_description=If the legal requirements are not met or the submitted supporting documents are incomplete, a rejection letter is printed, informing the applicant of the reason(s) for rejection of the request. |
| | }} | | }} |
| | + | |
| | {{process steps | | {{process steps |
| − | |process_step_num_id=12 | + | |process_step_num_id=14 |
| | |process_step_exit=No | | |process_step_exit=No |
| | |process_step_child=No | | |process_step_child=No |
| − | |process_step_title=Sending a passport or letter of rejection to the passport office | + | |process_step_title=Sending of passport or rejection letter to the Passport Office |
| − | |process_step_official=Competent Employee | + | |process_step_official=Competent employee |
| | + | |process_step_implementation=Manual Action |
| | |process_step_duration_min=P1D | | |process_step_duration_min=P1D |
| | |process_step_duration_max=P2D | | |process_step_duration_max=P2D |
| − | |process_step_description=The printed passport or letter of rejection is sent by secure courier services to the passport office where the citizen submitted the application and the supporting documents required, as applicable. | + | |process_step_description=The printed passport or the rejection letter is sent by secure courier services to the Passport Office where the citizen submitted the application and the required supporting documents, as applicable. |
| − | At the same time, the Greek Citizens’ passport register is updated with the information of the passport issued. | + | At the same time, the Greek Citizens Passport Register is updated with the details of the issued passport. |
| − | |process_step_note=In order to reach the competent consular authorities, the passport or letter of rejection is initially sent by secure courier services to the Ministry of Foreign Affairs and then by diplomatic mail to the authority where the application was submitted. The time-frame required for processing depends on the frequency with which diplomatic correspondence is handled by the Ministry of Foreign Affairs. | + | |process_step_note=The passport or rejection letter is sent to the competent consular authorities by secure courier services to the Ministry of Foreign Affairs and then by diplomatic mail to the authority where the application was submitted. The implementation time depends on the frequency of processing of diplomatic correspondence by the Ministry of Foreign Affairs. |
| | }} | | }} |
| | + | |
| | {{process steps | | {{process steps |
| − | |process_step_num_id=13 | + | |process_step_num_id=15 |
| | |process_step_exit=Yes | | |process_step_exit=Yes |
| | |process_step_child=No | | |process_step_child=No |
| − | |process_step_title=Delivery of a passport or letter of rejection | + | |process_step_title=Delivery of passport or rejection letter |
| − | |process_step_official=Competent Employee | + | |process_step_official=Competent employee |
| | |process_step_implementation=Manual Action | | |process_step_implementation=Manual Action |
| | |process_step_duration_min=PT5M | | |process_step_duration_min=PT5M |
| | |process_step_duration_max=PT15M | | |process_step_duration_max=PT15M |
| − | |process_step_description=The competent official hands over the passport or letter of rejection issued to the applicant or a citizen duly authorised for this purpose, who signs a relevant proof of receipt. | + | |process_step_description=The competent officer delivers the issued passport or the rejection letter to the applicant or to a citizen legally authorised for this purpose, who signs the relevant proof of receipt. |
| | }} | | }} |
| | + | |
| | {{process useful links | | {{process useful links |
| | |process_useful_link_title=National passports and Security Documents Centre / H.P.H. | | |process_useful_link_title=National passports and Security Documents Centre / H.P.H. |