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| {{process | | {{process |
− | |process_uuid=98ffac87-e3c5-48d2-9450-87a2746961db
| |
− | |process_id=144400
| |
| |process_official_title=Issuance of a Greek passport | | |process_official_title=Issuance of a Greek passport |
| |process_alternative_titles=Passport issuance – replacement – renewal | | |process_alternative_titles=Passport issuance – replacement – renewal |
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| |process_org_owner=23371 | | |process_org_owner=23371 |
| |process_provision_org_owner_directory=954798 | | |process_provision_org_owner_directory=954798 |
− | |process_provision_org_group=4272, 3777 | + | |process_provision_org_group=3777, 4272 |
| |process_provision_org=31247 | | |process_provision_org=31247 |
| |process_provision_org_directory=National passports and Security Documents Centre / H.P.H. | | |process_provision_org_directory=National passports and Security Documents Centre / H.P.H. |
| |process_remarks=The estimated time-frame corresponds to the time-period required for applications submitted to passport offices throughout Greece to be processed. | | |process_remarks=The estimated time-frame corresponds to the time-period required for applications submitted to passport offices throughout Greece to be processed. |
− | |process_estimated_implementation_duration=432000 | + | |process_estimated_implementation_duration_max=P5D |
− | |process_provided_language=English, Greek
| |
| |process_type=Outgoing | | |process_type=Outgoing |
| |process_trigger=Applied for | | |process_trigger=Applied for |
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| |process_usage=Supporting document | | |process_usage=Supporting document |
| |process_output_type=Administrative Act, Document Production, Registry update | | |process_output_type=Administrative Act, Document Production, Registry update |
− | |process_source=Framers, SDG
| |
| |process_provided_to=Citizens | | |process_provided_to=Citizens |
| |process_tax_type=Applications,Grantings | | |process_tax_type=Applications,Grantings |
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| |process_total_duration_steps_max=609180 | | |process_total_duration_steps_max=609180 |
| |process_cost_min=5.00 | | |process_cost_min=5.00 |
− | |process_cost_max=84.40 | + | |process_cost_max=80.00 |
| |process_evidence_cost_guarantee=0 | | |process_evidence_cost_guarantee=0 |
| |process_evidence_cost_total_number=0 | | |process_evidence_cost_total_number=0 |
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| |process_evidence_step_total_number=0 | | |process_evidence_step_total_number=0 |
| |process_evidence_step_digital_total_number=0 | | |process_evidence_step_digital_total_number=0 |
| + | |process_source=Framers, SDG |
| |process_sdg_codes=A1 | | |process_sdg_codes=A1 |
− | |process_application_type=Application | + | |process_application_type=Application / Solemn Declaration |
| |process_application_submission_type=Submitted by the applicant (in person or by post) | | |process_application_submission_type=Submitted by the applicant (in person or by post) |
| |process_application_owner=Persons | | |process_application_owner=Persons |
| |process_application_description=Application - solemn declaration | | |process_application_description=Application - solemn declaration |
| |process_application_note=The application - solemn declaration is completed electronically by the competent official at the Point of Receipt of Supporting Documents, and after it has been printed, it is reviewed and signed by the applicant. | | |process_application_note=The application - solemn declaration is completed electronically by the competent official at the Point of Receipt of Supporting Documents, and after it has been printed, it is reviewed and signed by the applicant. |
− | |process_estimated_implementation_duration_max=P5D | + | |process_provided_language=Greek, English |
| + | |process_uuid=98ffac87-e3c5-48d2-9450-87a2746961db |
| + | |process_id=144400 |
| + | |process_estimated_implementation_duration=432000 |
| }} | | }} |
| {{process conditions | | {{process conditions |
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| |process_evidence_cost_type=e-Administrative Fee | | |process_evidence_cost_type=e-Administrative Fee |
| |process_evidence_cost_calculation=One-off | | |process_evidence_cost_calculation=One-off |
− | |process_evidence_cost_code=1862 | + | |process_evidence_cost_code=2014 |
| |process_evidence_cost_description=Initial issuance – renewal – issuance due to theft/loss (for applicants who are 14 years of age and older). | | |process_evidence_cost_description=Initial issuance – renewal – issuance due to theft/loss (for applicants who are 14 years of age and older). |
− | |process_evidence_cost_min=84.4 | + | |process_evidence_cost_min=80 |
− | |process_evidence_cost_max=84.4 | + | |process_evidence_cost_max=80 |
| |process_evidence_cost_url=https://www1.gsis.gr/sgsisapps/eparavolo/public/create.htm?langId=2 | | |process_evidence_cost_url=https://www1.gsis.gr/sgsisapps/eparavolo/public/create.htm?langId=2 |
| |process_evidence_cost_payment_type=Bank cashier, Digital (debit / credit card), Digital (web banking), Hellenic Post | | |process_evidence_cost_payment_type=Bank cashier, Digital (debit / credit card), Digital (web banking), Hellenic Post |
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| |process_evidence_cost_type=e-Administrative Fee | | |process_evidence_cost_type=e-Administrative Fee |
| |process_evidence_cost_calculation=One-off | | |process_evidence_cost_calculation=One-off |
− | |process_evidence_cost_code=1863 | + | |process_evidence_cost_code=2015 |
| |process_evidence_cost_description=Initial issuance – renewal – issuance due to theft/loss (for applicants who are up to 14 years of age). | | |process_evidence_cost_description=Initial issuance – renewal – issuance due to theft/loss (for applicants who are up to 14 years of age). |
− | |process_evidence_cost_min=73.6 | + | |process_evidence_cost_min=71 |
− | |process_evidence_cost_max=73.6 | + | |process_evidence_cost_max=71 |
| |process_evidence_cost_url=https://www1.gsis.gr/sgsisapps/eparavolo/public/create.htm?langId=2 | | |process_evidence_cost_url=https://www1.gsis.gr/sgsisapps/eparavolo/public/create.htm?langId=2 |
| |process_evidence_cost_payment_type=Bank cashier, Digital (debit / credit card), Digital (web banking), Hellenic Post | | |process_evidence_cost_payment_type=Bank cashier, Digital (debit / credit card), Digital (web banking), Hellenic Post |
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| |process_evidence_cost_type=e-Administrative Fee | | |process_evidence_cost_type=e-Administrative Fee |
| |process_evidence_cost_calculation=One-off | | |process_evidence_cost_calculation=One-off |
− | |process_evidence_cost_code=1864 | + | |process_evidence_cost_code=2016 |
| |process_evidence_cost_description=Replacement of passport (due to wear and tear, completion of pages, change of data). | | |process_evidence_cost_description=Replacement of passport (due to wear and tear, completion of pages, change of data). |
| |process_evidence_cost_min=58 | | |process_evidence_cost_min=58 |
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| |process_evidence_cost_type=e-Administrative Fee | | |process_evidence_cost_type=e-Administrative Fee |
| |process_evidence_cost_calculation=One-off | | |process_evidence_cost_calculation=One-off |
− | |process_evidence_cost_code=1865 | + | |process_evidence_cost_code=2017 |
| |process_evidence_cost_description=Exclusively for passports valid for 13 months which are issued exceptionally, in accordance with Article 1(3) of Presidential Decree 25/2004 and Article 4(3) of P.D. 25/2004 as replaced by Article 3 of P.D. 135/2007. | | |process_evidence_cost_description=Exclusively for passports valid for 13 months which are issued exceptionally, in accordance with Article 1(3) of Presidential Decree 25/2004 and Article 4(3) of P.D. 25/2004 as replaced by Article 3 of P.D. 135/2007. |
− | |process_evidence_cost_min=68.8 | + | |process_evidence_cost_min=67 |
− | |process_evidence_cost_max=68.8 | + | |process_evidence_cost_max=67 |
| |process_evidence_cost_url=https://www1.gsis.gr/sgsisapps/eparavolo/public/create.htm?langId=2 | | |process_evidence_cost_url=https://www1.gsis.gr/sgsisapps/eparavolo/public/create.htm?langId=2 |
| |process_evidence_cost_payment_type=Bank cashier, Digital (debit / credit card), Digital (web banking), Hellenic Post | | |process_evidence_cost_payment_type=Bank cashier, Digital (debit / credit card), Digital (web banking), Hellenic Post |
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| |process_evidence_cost_type=e-Administrative Fee | | |process_evidence_cost_type=e-Administrative Fee |
| |process_evidence_cost_calculation=One-off | | |process_evidence_cost_calculation=One-off |
− | |process_evidence_cost_code=1866 | + | |process_evidence_cost_code=2018 |
| |process_evidence_cost_description=Only for cases where fingerprints cannot be taken temporarily, a passport valid for 8 months is issued. | | |process_evidence_cost_description=Only for cases where fingerprints cannot be taken temporarily, a passport valid for 8 months is issued. |
− | |process_evidence_cost_min=63.4 | + | |process_evidence_cost_min=62.5 |
− | |process_evidence_cost_max=63.4 | + | |process_evidence_cost_max=62.5 |
| |process_evidence_cost_url=https://www1.gsis.gr/sgsisapps/eparavolo/public/create.htm?langId=2 | | |process_evidence_cost_url=https://www1.gsis.gr/sgsisapps/eparavolo/public/create.htm?langId=2 |
| |process_evidence_cost_payment_type=Bank cashier, Digital (debit / credit card), Digital (web banking), Hellenic Post | | |process_evidence_cost_payment_type=Bank cashier, Digital (debit / credit card), Digital (web banking), Hellenic Post |
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| |process_evidence_cost_type=e-Administrative Fee | | |process_evidence_cost_type=e-Administrative Fee |
| |process_evidence_cost_calculation=One-off | | |process_evidence_cost_calculation=One-off |
− | |process_evidence_cost_code=1867 | + | |process_evidence_cost_code=2019 |
| |process_evidence_cost_description=Exclusively for passports issued in accordance with Article 1(4)(b) of P.D. 25/2004, as replaced by Article 1(4) of P.D. 30/2010 (transfer of prisoner). A passport valid for 3 months is issued. | | |process_evidence_cost_description=Exclusively for passports issued in accordance with Article 1(4)(b) of P.D. 25/2004, as replaced by Article 1(4) of P.D. 30/2010 (transfer of prisoner). A passport valid for 3 months is issued. |
− | |process_evidence_cost_min=63.4 | + | |process_evidence_cost_min=62.5 |
− | |process_evidence_cost_max=63.4 | + | |process_evidence_cost_max=62.5 |
| |process_evidence_cost_url=https://www1.gsis.gr/sgsisapps/eparavolo/public/create.htm?langId=2 | | |process_evidence_cost_url=https://www1.gsis.gr/sgsisapps/eparavolo/public/create.htm?langId=2 |
| |process_evidence_cost_payment_type=Bank cashier, Digital (debit / credit card), Digital (web banking), Hellenic Post | | |process_evidence_cost_payment_type=Bank cashier, Digital (debit / credit card), Digital (web banking), Hellenic Post |
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| |process_evidence_is_under_prerequisite=No | | |process_evidence_is_under_prerequisite=No |
| |process_evidence_alternative=Yes | | |process_evidence_alternative=Yes |
| + | |process_evidence_alternative_of_selector=1 |
| + | |process_evidence_alternative_of=1 |
| |process_evidence_submission_type=Ex officio (digital) | | |process_evidence_submission_type=Ex officio (digital) |
| |process_evidence_description=Birth or marital status certificate. | | |process_evidence_description=Birth or marital status certificate. |
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| |process_evidence_owner=Persons | | |process_evidence_owner=Persons |
| |process_evidence_description=Recent (taken within the last month) colour photograph, with dimensions 4x6 cm, printed on analogue photographic paper, without the use of inkjet or laser technology, of specific technical specifications, pursuant to ICAO recommendations. | | |process_evidence_description=Recent (taken within the last month) colour photograph, with dimensions 4x6 cm, printed on analogue photographic paper, without the use of inkjet or laser technology, of specific technical specifications, pursuant to ICAO recommendations. |
| + | |process_evidence_related_process=MyPhoto for citizens |
| + | |process_evidence_related_url=https://www.gov.gr/en/ipiresies/polites-kai-kathemerinoteta/stoikheia-polite-kai-tautopoietika-eggrapha/myphoto-gia-polites |
| |process_evidence_note=In the case of visually impaired persons, when the technical specifications set for photographs are not entirely met (e.g. lack of focus, closed years, distortion of facial characteristics, etc.), either a simple certificate of registration in the blind people’s register of the relevant department, certifying the relevant condition, also has to be submitted, or a medical certificate – report. | | |process_evidence_note=In the case of visually impaired persons, when the technical specifications set for photographs are not entirely met (e.g. lack of focus, closed years, distortion of facial characteristics, etc.), either a simple certificate of registration in the blind people’s register of the relevant department, certifying the relevant condition, also has to be submitted, or a medical certificate – report. |
| }} | | }} |
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| |process_evidence_owner=Persons | | |process_evidence_owner=Persons |
| |process_evidence_description=Solemn declaration – parental consent in writing | | |process_evidence_description=Solemn declaration – parental consent in writing |
− | |process_evidence_related_process=ΔΔ:Solemn declaration and electronic solemn declaration | + | |process_evidence_related_process=Solemn declaration and electronic solemn declaration |
| |process_evidence_related_url=https://www.gov.gr/en/ipiresies/polites-kai-kathemerinoteta/psephiaka-eggrapha-gov-gr/ekdose-upeuthunes-deloses | | |process_evidence_related_url=https://www.gov.gr/en/ipiresies/polites-kai-kathemerinoteta/psephiaka-eggrapha-gov-gr/ekdose-upeuthunes-deloses |
| |process_evidence_note=Submitted in the event of issuance of a passport for a minor, when custody is exercised by both parents and only one is present when submitting the supporting documents. | | |process_evidence_note=Submitted in the event of issuance of a passport for a minor, when custody is exercised by both parents and only one is present when submitting the supporting documents. |
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| {{process evidences | | {{process evidences |
| |process_evidence_num_id=8 | | |process_evidence_num_id=8 |
− | |process_evidence_type=7475 | + | |process_evidence_type=3798 |
| |process_evidence_is_under_prerequisite=Yes | | |process_evidence_is_under_prerequisite=Yes |
| |process_evidence_prerequisite=Administrative | | |process_evidence_prerequisite=Administrative |
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| |process_step_official=Competent Employee | | |process_step_official=Competent Employee |
| |process_step_implementation=Software action | | |process_step_implementation=Software action |
− | |process_step_duration_min=300 | + | |process_step_duration_min=PT5M |
− | |process_step_duration_max=900 | + | |process_step_duration_max=PT15M |
| |process_step_description=The competent official checks the applicant’s identity by comparing the information on the identity document (identity card) they hold against that on databases of the Hellenic Police. In the cases of minors under the age of 12 or residents abroad who do not have an Identity Card, their identity is checked through the Citizens’ register, by printing the relevant certificate (of birth or marital status). The Greek passport register is then searched in order to check for any previous issuance of a passport for the same person and its status. | | |process_step_description=The competent official checks the applicant’s identity by comparing the information on the identity document (identity card) they hold against that on databases of the Hellenic Police. In the cases of minors under the age of 12 or residents abroad who do not have an Identity Card, their identity is checked through the Citizens’ register, by printing the relevant certificate (of birth or marital status). The Greek passport register is then searched in order to check for any previous issuance of a passport for the same person and its status. |
| Finally, through other applications of the Hellenic Police, it is checked whether the legal requirements for the issuance of a Greek passport are met. | | Finally, through other applications of the Hellenic Police, it is checked whether the legal requirements for the issuance of a Greek passport are met. |
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| |process_step_official=Competent Employee | | |process_step_official=Competent Employee |
| |process_step_implementation=Software action | | |process_step_implementation=Software action |
− | |process_step_duration_min=600 | + | |process_step_duration_min=PT10M |
− | |process_step_duration_max=1200 | + | |process_step_duration_max=PT20M |
| |process_step_description=The competent official of the Point of Receipt of Supporting Documents completes electronically the application - solemn declaration, based on the identity information and other supporting documents provided by the applicant. Then, they take and encrypt fingerprints of the index fingers of both hands of the passport applicant, unless it is for minor under the age of 12, who are exempt from this obligation. | | |process_step_description=The competent official of the Point of Receipt of Supporting Documents completes electronically the application - solemn declaration, based on the identity information and other supporting documents provided by the applicant. Then, they take and encrypt fingerprints of the index fingers of both hands of the passport applicant, unless it is for minor under the age of 12, who are exempt from this obligation. |
| |process_step_note=In the event of permanent or temporary inability to obtain the fingerprint of the index, then the fingerprint of the thumb or the middle finger or the ring finger of the same hand is taken, in that order, while in the event of a one handed person, a fingerprint of a second finger from the existing hand is taken, in the same order as above. A permanent or temporary inability to have fingerprints taken is proved by a certificate, which is signed by a doctor of a corresponding speciality with the condition being certified. | | |process_step_note=In the event of permanent or temporary inability to obtain the fingerprint of the index, then the fingerprint of the thumb or the middle finger or the ring finger of the same hand is taken, in that order, while in the event of a one handed person, a fingerprint of a second finger from the existing hand is taken, in the same order as above. A permanent or temporary inability to have fingerprints taken is proved by a certificate, which is signed by a doctor of a corresponding speciality with the condition being certified. |
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| |process_step_official=Competent Employee | | |process_step_official=Competent Employee |
| |process_step_implementation=Software action | | |process_step_implementation=Software action |
− | |process_step_duration_min=60 | + | |process_step_duration_min=PT1M |
− | |process_step_duration_max=300 | + | |process_step_duration_max=PT5M |
| |process_step_description=After having checked the correct submission of the e-administrative fee, as applicable, the competent employee places a hold on it and prints the relevant receipt. | | |process_step_description=After having checked the correct submission of the e-administrative fee, as applicable, the competent employee places a hold on it and prints the relevant receipt. |
| |process_step_note=Where the citizen appears before the competent consular authorities, no hold is placed on an e-administrative fee, but consular fees are issued instead which are paid by the citizen to the consular authority. | | |process_step_note=Where the citizen appears before the competent consular authorities, no hold is placed on an e-administrative fee, but consular fees are issued instead which are paid by the citizen to the consular authority. |
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| |process_step_official=Competent Employee | | |process_step_official=Competent Employee |
| |process_step_implementation=Manual Action | | |process_step_implementation=Manual Action |
− | |process_step_duration_min=180 | + | |process_step_duration_min=PT3M |
− | |process_step_duration_max=600 | + | |process_step_duration_max=PT10M |
| |process_step_description=The citizen submits the applicable supporting documents, the completeness of which is checked by the competent official and the supervisor of the Point of Receipt of Supporting Documents. | | |process_step_description=The citizen submits the applicable supporting documents, the completeness of which is checked by the competent official and the supervisor of the Point of Receipt of Supporting Documents. |
| }} | | }} |
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| |process_step_official=Competent Employee | | |process_step_official=Competent Employee |
| |process_step_implementation=Manual Action | | |process_step_implementation=Manual Action |
− | |process_step_duration_min=120 | + | |process_step_duration_min=PT2M |
− | |process_step_duration_max=300 | + | |process_step_duration_max=PT5M |
| |process_step_description=The competent official prints the application - solemn declaration and after having checked it in detail, the applicant signs it, thereby verifying its content. The application - solemn declaration to which the applicant’s photograph is affixed, is also checked – signed by the official responsible for receiving the supporting documents. | | |process_step_description=The competent official prints the application - solemn declaration and after having checked it in detail, the applicant signs it, thereby verifying its content. The application - solemn declaration to which the applicant’s photograph is affixed, is also checked – signed by the official responsible for receiving the supporting documents. |
| |process_step_note=In the event of issuance of a passport for a minor, the application - solemn declaration is signed by the custodian(s) and by the minor if they are over 12 years old. In the event that custody is exercised by both parents and only one is present when submitting the supporting documents, written consent is required by the parent not present for a passport to be issued to the minor. | | |process_step_note=In the event of issuance of a passport for a minor, the application - solemn declaration is signed by the custodian(s) and by the minor if they are over 12 years old. In the event that custody is exercised by both parents and only one is present when submitting the supporting documents, written consent is required by the parent not present for a passport to be issued to the minor. |
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| |process_step_title=Printing and providing a receipt of submission of application | | |process_step_title=Printing and providing a receipt of submission of application |
| |process_step_official=Competent Employee | | |process_step_official=Competent Employee |
− | |process_step_duration_min=60 | + | |process_step_duration_min=PT1M |
− | |process_step_duration_max=180 | + | |process_step_duration_max=PT3M |
| |process_step_description=The competent official prints and gives the citizen a receipt of submission of an application for the issuance of a passport, to which a barcode is affixed, through which the citizen may monitor the progress of the application through a special application that can be found on the website of the National Passports and Security Documents Centre / H.P.H. (www.passport.gov.gr). | | |process_step_description=The competent official prints and gives the citizen a receipt of submission of an application for the issuance of a passport, to which a barcode is affixed, through which the citizen may monitor the progress of the application through a special application that can be found on the website of the National Passports and Security Documents Centre / H.P.H. (www.passport.gov.gr). |
| }} | | }} |
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| |process_step_title=Sending the application / supporting documents to the National Passports and Security Documents Centre / H.P.H. | | |process_step_title=Sending the application / supporting documents to the National Passports and Security Documents Centre / H.P.H. |
| |process_step_official=Other | | |process_step_official=Other |
− | |process_step_duration_min=86400 | + | |process_step_duration_min=P1D |
− | |process_step_duration_max=172800 | + | |process_step_duration_max=P2D |
| |process_step_description=The application - solemn declaration and security documents are sent to the National Passports and Security Documents Centre of the Hellenic Police Headquarters through secure courier services. | | |process_step_description=The application - solemn declaration and security documents are sent to the National Passports and Security Documents Centre of the Hellenic Police Headquarters through secure courier services. |
| |process_step_note=The application - solemn declaration and the supporting documents are sent by the competent consular authorities to the Ministry of Foreign Affairs by diplomatic mail and then to the National Passports and Security Documents Centre of the Hellenic Police Headquarters via secure courier services. The time-frame required for processing depends on the frequency with which diplomatic correspondence is handled by the Ministry of Foreign Affairs. | | |process_step_note=The application - solemn declaration and the supporting documents are sent by the competent consular authorities to the Ministry of Foreign Affairs by diplomatic mail and then to the National Passports and Security Documents Centre of the Hellenic Police Headquarters via secure courier services. The time-frame required for processing depends on the frequency with which diplomatic correspondence is handled by the Ministry of Foreign Affairs. |
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| |process_step_official=Competent Employee | | |process_step_official=Competent Employee |
| |process_step_implementation=Software action | | |process_step_implementation=Software action |
− | |process_step_duration_min=7200 | + | |process_step_duration_min=PT2H |
− | |process_step_duration_max=172800 | + | |process_step_duration_max=P2D |
| |process_step_description=The National Passports and Security Documents Centre receives all the applications for the issuance of passports which are submitted to the relevant Points of Receipt of Supporting Documents, whether in Greece or abroad, enters them into its computerised system and checks the completeness of the supporting documents and that the legal requirements for the issuance of a Greek passport are met. | | |process_step_description=The National Passports and Security Documents Centre receives all the applications for the issuance of passports which are submitted to the relevant Points of Receipt of Supporting Documents, whether in Greece or abroad, enters them into its computerised system and checks the completeness of the supporting documents and that the legal requirements for the issuance of a Greek passport are met. |
| }} | | }} |
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| |process_step_official=Competent Employee | | |process_step_official=Competent Employee |
| |process_step_implementation=Software action | | |process_step_implementation=Software action |
− | |process_step_duration_min=21600 | + | |process_step_duration_min=PT6H |
− | |process_step_duration_max=86400 | + | |process_step_duration_max=P1D |
| |process_step_description=Provided that the legal conditions are met and the supporting documents submitted are complete, the passport is then visually and electronically personalised. All printed passports are then examined by competent operators who check them one by one (visually and mechanically) in order to verify the quality of the printing, the accuracy of the information they contain, compliance with the specifications of the document, to certify the mechanical readability of the document, and to certify the readability – functionality of the electronic chip. | | |process_step_description=Provided that the legal conditions are met and the supporting documents submitted are complete, the passport is then visually and electronically personalised. All printed passports are then examined by competent operators who check them one by one (visually and mechanically) in order to verify the quality of the printing, the accuracy of the information they contain, compliance with the specifications of the document, to certify the mechanical readability of the document, and to certify the readability – functionality of the electronic chip. |
| }} | | }} |
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| |process_step_official=Competent Employee | | |process_step_official=Competent Employee |
| |process_step_implementation=Software action | | |process_step_implementation=Software action |
− | |process_step_duration_min=21600 | + | |process_step_duration_min=PT6H |
− | |process_step_duration_max=86400 | + | |process_step_duration_max=P1D |
| |process_step_description=If the legal requirements are not met or the supporting documents submitted are not complete, a letter of rejection is printed which notifies the applicant of the reason(s) of rejection of their request. | | |process_step_description=If the legal requirements are not met or the supporting documents submitted are not complete, a letter of rejection is printed which notifies the applicant of the reason(s) of rejection of their request. |
| }} | | }} |
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| |process_step_title=Sending a passport or letter of rejection to the passport office | | |process_step_title=Sending a passport or letter of rejection to the passport office |
| |process_step_official=Competent Employee | | |process_step_official=Competent Employee |
− | |process_step_duration_min=86400 | + | |process_step_duration_min=P1D |
− | |process_step_duration_max=172800 | + | |process_step_duration_max=P2D |
| |process_step_description=The printed passport or letter of rejection is sent by secure courier services to the passport office where the citizen submitted the application and the supporting documents required, as applicable. | | |process_step_description=The printed passport or letter of rejection is sent by secure courier services to the passport office where the citizen submitted the application and the supporting documents required, as applicable. |
| At the same time, the Greek Citizens’ passport register is updated with the information of the passport issued. | | At the same time, the Greek Citizens’ passport register is updated with the information of the passport issued. |
Line 573: |
Line 577: |
| |process_step_official=Competent Employee | | |process_step_official=Competent Employee |
| |process_step_implementation=Manual Action | | |process_step_implementation=Manual Action |
− | |process_step_duration_min=300 | + | |process_step_duration_min=PT5M |
− | |process_step_duration_max=900 | + | |process_step_duration_max=PT15M |
| |process_step_description=The competent official hands over the passport or letter of rejection issued to the applicant or a citizen duly authorised for this purpose, who signs a relevant proof of receipt. | | |process_step_description=The competent official hands over the passport or letter of rejection issued to the applicant or a citizen duly authorised for this purpose, who signs a relevant proof of receipt. |
| }} | | }} |