View source for ΔΔ:European Health Insurance Card

{{process
|process_uuid=38c55946-9a25-4703-ae6d-64455ad2303a
|process_id=227120
|process_official_title=Issuing a European Health Insurance Card
|process_alternative_titles=European Health Insurance Card
|process_description=The procedure concerns the issuing of a European Health Insurance Card (EHIC), a free card, which is provided to those who are actively insured by e-EFKA, in order to have access to medically necessary state care during their temporary stay in one of the 27 EU countries, Iceland, Liechtenstein, Norway and Switzerland, with the same conditions and at the same cost (in some countries, free of charge) as insured persons in that country.
|process_org_owner_is_private=No
|process_org_owner=80136
|process_provision_org_owner_directory=Δ/ΝΣΗ ΔΙΕΘΝΩΝ ΣΧΕΣΕΩΝ  ΤΜΗΜΑ ΑΣΦΑΛΙΣΗΣ, ΣΥΝΤΑΞΕΩΝ ΚΑΙ  ΠΑΡΟΧΩΝ ΑΣΘΕΝΕΙΑΣ Ε.Ε.
|process_provision_org_group_remote=5493,8256
|process_provision_org_group_remote_urls=https://www.gov.gr/en/ipiresies/polites-kai-kathemerinoteta/ex-apostaseos-exuperetese-politon/exuperetese-me-telediaskepse-apo-kentro-exupereteses-politon-kep
|process_provision_org_group=9916,7818
|process_remarks=The European Insurance Card does not replace travel insurance. It does not cover private healthcare, nor costs such as a ticket for the return flight to the country of origin or loss/theft of property. In addition, it does not cover the costs if the insured person travels specifically to receive medical treatment. Finally, it does not guarantee that services are provided free of charge, as each country’s healthcare system is different; services that are provided free of charge in the country of origin may not be free of charge in another country.
N.B.: if normal residence is transferred to another country, registration is required using the S1 form instead of using the European Health Insurance Card, in order for the insured person to receive medical treatment in that country.
|process_evidence_identification_type=Identification document, Identification with TAXISnet codes
|process_type=Outgoing
|process_trigger=Applied for
|process_trigger_type=Application (digital), Application (handwritten), Via video calling
|process_usage=Supporting document
|process_output_type=Document Production
|process_source=gov.gr, SDG
|process_provided_to=Travellers
|process_tax_type=Applications,Grantings
|process_life_events=Service provision (Compensation and benefits),Insurance,Hospital visits and hospitalisation
|process_total_duration_steps_min=780
|process_total_duration_steps_max=1320
|process_total_duration_steps_digital_min=600
|process_total_duration_steps_digital_max=1800
|process_cost_min=0
|process_cost_max=0
|process_evidence_cost_guarantee=0
|process_evidence_cost_total_number=0
|process_evidence_ex_officio_total_number=1
|process_evidence_alternative_total_number=0
|process_evidence_prerequisite_total_number=0
|process_evidence_total_number=0
|process_evidence_step_total_number=0
|process_evidence_step_digital_total_number=0
|process_sdg_codes=F3,U3
|process_application_type=Application
|process_application_submission_type=Submitted by the applicant (digital), Submitted by the applicant (in person or by post)
|process_application_owner=Persons
|process_application_description=Application for issue/reissue due to loss, renewal of a European Health Insurance Card
|process_application_note=In order to obtain an EHIC, the insured person shall submit an application in one of the following ways:
1. using the e-EFKA electronic services;
2. by video call (myEFKAlive, myKEPlive); or
3. in person at an e-EFKA branch or at a Citizens’ Service Centre (KEP).
|process_interval=Requested
|process_estimated_implementation_duration=864000
|process_validity_duration=31104000
}}
{{process conditions
|process_conditions_num_id=1
|process_conditions_alternative=No
|process_conditions_type=Insurance
|process_conditions_name=In order to obtain a European Health Insurance Card, the interested party and/or their dependants must be actively insured.
|process_conditions_url=https://www.gov.gr/en/arxes/oloi-foreis/elektronikos-ethnikos-phoreas-koinonikes-asphalises-e-ephka/asphalistike-ikanoteta
}}
{{process conditions
|process_conditions_num_id=2
|process_conditions_alternative=No
|process_conditions_type=Certification
|process_conditions_name=The use of digital service channels (gov.gr, myEKFAlive, myKEPlive) requires the possession of credentials of the General Secretariat of Information Systems for Public Administration (TAXISnet codes).
|process_conditions_url=https://www.aade.gr/kleidarithmos-myaadelive
}}
{{process evidences
|process_evidence_num_id=1
|process_evidence_type=9703
|process_evidence_is_under_prerequisite=No
|process_evidence_alternative=No
|process_evidence_submission_type=Ex officio (manual), Presented by the applicant
|process_evidence_description=Social security number (AMKA)
|process_evidence_note=The interested party will need to know their social security number (AMKA). If the application is submitted in person or by video call, the social security number may be obtained ex officio by the e-EFKA or KEP employee.
}}
{{process rules
|process_rule_type=Law
|process_rule_decision_number=4781
|process_rule_decision_year=2021
|process_rule_article=37
|process_rule_description=Organisation and operation of the Ministry of Foreign Affairs, World Council of Hellenes Abroad, arrangement of matters of international development cooperation and humanitarian aid and other provisions.
|process_rule_gazette_doc_number=31
|process_rule_gazette_doc_issue=Α
|process_rule_url=http://www.et.gr/idocs-nph/search/pdfViewerForm.html?args=5C7QrtC22wHUdWr4xouZundtvSoClrL87TVLbP6RgP3tIl9LGdkF53UIxsx942CdyqxSQYNuqAGCF0IfB9HI6qSYtMQEkEHLwnFqmgJSA5WIsluV-nRwO1oKqSe4BlOTSpEWYhszF8P8UqWb_zFijBBNl9E5e1JNAhlkBhJ9Dl7ZAXMHuek6hWU8OMokN6iW
}}
{{process rules
|process_rule_type=Ministerial Decision
|process_rule_decision_number=13637 ΕΞ
|process_rule_decision_year=2020
|process_rule_description=Inclusion of the procedure for submitting applications for a European Health Insurance Card (EHIC) in the Citizens’ Service Centres (KEP) - Administrative procedure form.
|process_rule_gazette_doc_number=2160
|process_rule_gazette_doc_issue=Β
|process_rule_url=http://www.et.gr/idocs-nph/search/pdfViewerForm.html?args=5C7QrtC22wHUdWr4xouZundtvSoClrL8z1uCRhYSV33NZ8op6Z_wSuJInJ48_97uHrMts-zFzeyCiBSQOpYnTy36MacmUFCx2ppFvBej56Mmc8Qdb8ZfRJqZnsIAdk8Lv_e6czmhEembNmZCMxLMtc_q7GTZiOs3GYd_O-nTPm1F-MxuT8qk-DQvLHW1PEt2
}}
{{process rules
|process_rule_type=Law
|process_rule_decision_number=4578
|process_rule_decision_year=2020
|process_rule_article=20
|process_rule_description=Reduction of insurance contributions and other provisions
|process_rule_gazette_doc_number=200
|process_rule_gazette_doc_issue=Α
|process_rule_url=http://www.et.gr/idocs-nph/search/pdfViewerForm.html?args=5C7QrtC22wG3UHk-ZeQumndtvSoClrL87ZvTgFsPnU15MXD0LzQTLWPU9yLzB8V68knBzLCmTXKaO6fpVZ6Lx3UnKl3nP8NxdnJ5r9cmWyJWelDvWS_18kAEhATUkJb0x1LIdQ163nV9K--td6SIuQr0g35jZ0uFWgOeQMY7ykG9eQRUpLnx9u-z9Ngny6zu
}}
{{process rules
|process_rule_type=Law
|process_rule_decision_number=4670
|process_rule_decision_year=2020
|process_rule_article=37
|process_rule_description=Insurance reform and digital transformation of the National Social Security Fund (e-EFKA) and other provisions.
|process_rule_gazette_doc_number=43
|process_rule_gazette_doc_issue=Α
|process_rule_url=http://www.et.gr/idocs-nph/search/pdfViewerForm.html?args=5C7QrtC22wHUdWr4xouZundtvSoClrL87TVLbP6RgP3tIl9LGdkF53UIxsx942CdyqxSQYNuqAGCF0IfB9HI6qSYtMQEkEHLwnFqmgJSA5WIsluV-nRwO1oKqSe4BlOTSpEWYhszF8P8UqWb_zFijBBNl9E5e1JNAhlkBhJ9Dl7ZAXMHuek6hWU8OMokN6iW
}}
{{process rules
|process_rule_type=Law
|process_rule_decision_number=4529
|process_rule_decision_year=2018
|process_rule_article=22, 23
|process_rule_description=Transposition into Greek law of Directive 2014/104/EU of the European Parliament and of the Council of 26 November 2014 on certain rules governing actions for damages under national law for infringements of the competition law provisions of the Member States and of the European Union and other provisions.
|process_rule_gazette_doc_number=56
|process_rule_gazette_doc_issue=Α
|process_rule_url=http://www.et.gr/idocs-nph/search/pdfViewerForm.html?args=5C7QrtC22wG3UHk-ZeQumndtvSoClrL8PyXWPSNK2SftIl9LGdkF53UIxsx942CdyqxSQYNuqAGCF0IfB9HI6qSYtMQEkEHLwnFqmgJSA5WIsluV-nRwO1oKqSe4BlOTSpEWYhszF8P8UqWb_zFijHyYjAqoanstR3qbFTwHGovuQVlH5Zb5z7NjWqPpdbI4
}}
{{process rules
|process_rule_type=European Directive
|process_rule_decision_number=2011/24/ΕΕ
|process_rule_decision_year=2011
|process_rule_description=Directive 2011/24/EU of the European Parliament and of the Council of 9 March 2011 on the application of patients’ rights in cross-border healthcare.
|process_rule_url=https://eur-lex.europa.eu/legal-content/EL/TXT/?qid=1431961837669&uri=CELEX:32011L0024
}}
{{process rules
|process_rule_type=European Regulation
|process_rule_decision_number=987
|process_rule_decision_year=2009
|process_rule_description=EU Regulation laying down the procedure for implementing Regulation (EC) No 883/2004 on the coordination of social security systems.
|process_rule_url=https://eur-lex.europa.eu/legal-content/EL/TXT/?qid=1478533221777&uri=CELEX:32009R0987
}}
{{process rules
|process_rule_type=Decision of the European institutions
|process_rule_decision_number=S3
|process_rule_decision_year=2009
|process_rule_description=Decision No S3 of 12 June 2009 defining the benefits covered by Articles 19(1) and 27(1) of Regulation (EC) 883/2004 of the European Parliament and of the Council and Article 25(A)(3) of Regulation (EC) No 987/2009.
}}
{{process rules
|process_rule_type=European Regulation
|process_rule_decision_number=883
|process_rule_decision_year=2004
|process_rule_description=Regulation (EC) No 883/2004 of the European Parliament and of the Council of 29 April 2004 on the coordination of social security systems
|process_rule_url=https://eur-lex.europa.eu/legal-content/EL/TXT/?uri=CELEX:02004R0883-20140101
}}
{{process rules
|process_rule_type=Presidential Decree
|process_rule_decision_number=8
|process_rule_decision_year=2019
|process_rule_article=7
|process_rule_description=National Social Security Fund (EFKA)
|process_rule_gazette_doc_number=8
|process_rule_gazette_doc_issue=Α
|process_rule_url=http://www.et.gr/idocs-nph/search/pdfViewerForm.html?args=5C7QrtC22wFqnM3eAbJzrXdtvSoClrL8Brhf8tweTVIpCCmqt4mgGEHlbmahCJFQEmRQwePEviF8EeCoaT0MAKztT3Sb63xk3VkL3PiCQ3RLoVYQqjKiogfu8Gq1RKKQmyoZK8o4WQPe2cf-uqeevb1jNyJA1Dy8n5DAcffFP2dJmtD-Ek6EOQ..
}}
{{process steps
|process_step_num_id=1
|process_step_exit=No
|process_step_child=No
|process_step_title=Identification of the citizen
|process_step_official=Competent Employee
|process_step_implementation=Inspection
|process_step_duration_min=120
|process_step_duration_max=300
|process_step_description=When the citizen enters an e- EFKA branch or a Citizens’ Service Centre (KEP), the employee shall check the identity of the citizen by examining an identification document. The same procedure is followed when the citizen enters the videoconference area if the application is submitted via myEFKAlive or myKEPlive.
}}
{{process steps
|process_step_num_id=2
|process_step_exit=No
|process_step_child=No
|process_step_title=Review of completeness of insurance requirements
|process_step_official=Software
|process_step_implementation=Software action
|process_step_duration_min=180
|process_step_duration_max=300
|process_step_description=The certified employee shall enter the citizen’s Social Security Number (AMKA) into the electronic app. Their insurance history shall be found through interoperability with the AMKA-EMAES register.
}}
{{process steps
|process_step_num_id=3
|process_step_exit=No
|process_step_child=No
|process_step_title=Entering the information and submitting the application
|process_step_official=Competent Employee
|process_step_implementation=Software action
|process_step_duration_min=300
|process_step_duration_max=420
|process_step_description=The employee shall log into the special platform for applying for an EHIC, complete the form with the required fields and submit the application.
}}
{{process steps
|process_step_num_id=4
|process_step_exit=Yes
|process_step_child=No
|process_step_title=Printing a provisional replacement certificate and delivering it to the insured person
|process_step_official=Competent Employee
|process_step_implementation=Software action
|process_step_duration_min=180
|process_step_duration_max=300
|process_step_description=The employee shall print the provisional replacement certificate and hand it over to the insured person. They inform the insured person that e-EFKA shall send the EHIC by post, within a period of approximately 10 days, to the address stated by the insured person.
}}
{{process steps digital
|process_step_digital_num_id=1
|process_step_digital_exit=No
|process_step_digital_child=No
|process_step_digital_title=Finding the service on the Single Digital Gateway
|process_step_digital_official=gov.gr
|process_step_digital_implementation=Software action
|process_step_digital_url=https://www.gov.gr/en/arxes/oloi-foreis/elektronikos-ethnikos-phoreas-koinonikes-asphalises-e-ephka/europaike-karta-asphalises-astheneias
|process_step_digital_duration_min=60
|process_step_digital_duration_max=300
|process_step_digital_description=The user shall first enter the Single Digital Gateway page (gov.gr) and search for the procedure by following the path:
 Home – > All bodies – > e-Social Security Number (e-EFKA) – > European Health Insurance Card
}}
{{process steps digital
|process_step_digital_num_id=2
|process_step_digital_exit=No
|process_step_digital_child=No
|process_step_digital_title=User authentication
|process_step_digital_official=Third entity software
|process_step_digital_co_org=GENERAL INFORMATION SYSTEM SYSTEMS
|process_step_digital_implementation=Software interaction (interoperability)
|process_step_digital_duration_min=60
|process_step_digital_duration_max=180
|process_step_digital_description=The user shall enter the codes – credentials of the General Secretariat of Information Systems for Public Administration (TAXISnet codes).
|process_step_digital_note=The authentication of the user may also take place by using the EFKA/KEAO codes, if the insured person has such codes.
}}
{{process steps digital
|process_step_digital_num_id=3
|process_step_digital_exit=No
|process_step_digital_child=No
|process_step_digital_title=Review for completeness of insurance requirements
|process_step_digital_official=Third entity software
|process_step_digital_co_org=ELECTRONIC NATIONAL SOCIAL SECURITY TAXATION
|process_step_digital_implementation=Software interaction (interoperability)
|process_step_digital_duration_min=60
|process_step_digital_duration_max=180
|process_step_digital_description=The user shall enter their social security number (AMKA) in the relevant field. The review of completeness of the insurance requirements shall take place through interoperability with the AMKA-EMAES register.
}}
{{process steps digital
|process_step_digital_num_id=4
|process_step_digital_exit=No
|process_step_digital_child=No
|process_step_digital_title=Registering and submitting the required information to the electronic application
|process_step_digital_official=Entity software that performs the service
|process_step_digital_implementation=Data input in software
|process_step_digital_duration_min=120
|process_step_digital_duration_max=300
|process_step_digital_description=The user shall enter the dedicated platform for submitting the EHIC application. They shall select the card beneficiary (for themselves and/or for dependants) and additionally enter:
*- their full name, in Latin characters (if their automatic completion is not consistent with the Latin letters of their ID card or passport);
*- their desired date of the card’s effective date;
*- their address information of their residence;
*- their contact information (if necessary, update their email address and/or telephone number).
}}
{{process steps digital
|process_step_digital_num_id=5
|process_step_digital_exit=Yes
|process_step_digital_child=No
|process_step_digital_title=Printing the EHIC provisional replacement certificate
|process_step_digital_official=Entity software that performs the service
|process_step_digital_implementation=Data output from software
|process_step_digital_duration_min=120
|process_step_digital_duration_max=300
|process_step_digital_description=The insured person shall print out the provisional replacement certificate (PRC) and, within approximately 10 days, they shall receive the card at the stated address.
}}
{{process provision digital locations
|process_provision_digital_location_title=European Health Insurance Card
|process_provision_digital_location_url=https://www.gov.gr/en/upourgeia/upourgeio-ergasias-kai-koinonikon-upotheseon/elektronikos-ethnikos-phoreas-koinonikes-asphalises-e-ephka/europaike-karta-asphalises-astheneias
}}
{{process useful links
|process_useful_link_title=National Contact Point for Cross-Border Healthcare
|process_useful_link_url=https://eu-healthcare.eopyy.gov.gr/
}}
{{process useful links
|process_useful_link_title=Contact
|process_useful_link_url=https://www.efka.gov.gr/el/epikoinonia
}}