Handling of rail passenger complaints

a17e21d5-9b42-48e7-90fd-cd4e4c526e70 172159 Διαχείριση Καταγγελιών Επιβατών Σιδηροδρομικών Μεταφορών

• At a Glance
• Basic information
• Application
• What you will need
• Requirements
• Fees
• Related
• Output
• Steps
• Digital steps
• Other information
• Feedback
• Legislation
• Categories
• Show Procedure
  • Steps
  • Digital Steps

At a glance

Points of service

Railway Licensing and Supervision Department, REGULATORY AUTHORITY FOR RAILWAYS (R.A.S.)

Digital provision points

• Platform for the submission of passenger complaints to the Regulatory Authority for Railways

Number of required documents

0 to 3

Fees

Provided without cost

Estimated Time

3 to 6 months

Description

The procedure concerns the investigation of complaints lodged by railway passengers that were not resolved, or not satisfactorily resolved, by the railway undertaking involved or the responsible station manager, with the aim of their effective handling, the safeguarding of passenger rights, and the satisfaction, where provided for, of their requests.

Basic information

Competent body

REGULATORY AUTHORITY FOR RAILWAYS (R.A.S.)

Authority/Public body’s Unit responsible for the institutional framework of the procedure

Provided to

Travelers

Related links

Validity duration

Once

Last update

07/10/2025

Application

Application Type

Report / Complain

Submission by:

Submitted by the applicant (in person or by post), Submitted by the applicant (digital), Presented by the applicant (email)

Submitted by:

Persons

Relevant link

https://ras-el.gr/epivates/#kataggelia

What you will need

Means of authentication, identification and signature

Identification document

Print

Requirements

Fees

Related

Means of redress or appeal:

Administrative appeal

Output & Results

Output

Document Production

Steps

Digital steps

Other information

Official title

Languages supported

Greek, English

Legislation

Categories

Τype of procedure

Audits, Citizen accusation, Citizen complaints

Trigger

Applied for

Trigger (submission method)

Application (handwritten), Public service / public body document, email

Life events

Licences and compliance, Complaints

Type

Outgoing

End of Process

Ιndefinite

   ΔΔ
   
   4
   2
   0

0 2

   11977
   
   No
   
   
   
   
   Once
   
   Identification document
   452463
   
   
   
   
   8210
   
   
   Supporting document, Input in another process

3

,,,

1 Administrative

Link https://ras-el.gr/epivates/#nomothesia

No No

2 Time limit

No No

1 Official document

Submission by: Submitted by the applicant (in person or by post), Submitted by the applicant (digital), Presented by the applicant (email)

Submitted by: Persons

Document submitted under requirements: Yes

Document’s requirement: Administrative

No 6440

2 Travel Document

Submission by: Submitted by the applicant (in person or by post), Presented by the applicant (email)

Submitted by: Persons

Document submitted under requirements: Yes

Document’s requirement: Administrative

No 4746

3 Photograph

Submission by: Submitted by the applicant (in person or by post), Presented by the applicant (email)

Submitted by: Persons

Document submitted under requirements: Yes

Document’s requirement: Administrative

No 8298

Law 28 3891 2010 188 Α

Legal references https://www.et.gr/api/DownloadFeksApi/?fek pdf=20100100188

Rule 782 2021

Legal references https://eur-lex.europa.eu/legal-content/EL/TXT/HTML/?uri=CELEX:32021R0782

1

Responsible for Implementation Competent Department

Μethod of Implementation Software action

No No

2

Responsible for Implementation Competent Department

Μethod of Implementation Inspection

No No

3

Responsible for Implementation Competent Department

Μethod of Implementation Manual Action

Yes No

2

4

Responsible for Implementation Competent Department

Μethod of Implementation Inspection

Yes No

2

5

Responsible for Implementation Competent Director

Μethod of Implementation Inspection

No No

6

Responsible for Implementation Competent Directorate

Μethod of Implementation Manual Action

No No

https://ras-el.gr/epivates/#kataggelia

[1]

https://ras-el.gr/

[2]

https://ras-el.gr/epivates/#nomothesia