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| | |process_total_duration_steps_min=0 | | |process_total_duration_steps_min=0 |
| | |process_total_duration_steps_max=0 | | |process_total_duration_steps_max=0 |
| − | |process_cost_min=600.00 | + | |process_cost_min=300.00 |
| − | |process_cost_max=600.00 | + | |process_cost_max=300.00 |
| | |process_evidence_cost_guarantee=5000 | | |process_evidence_cost_guarantee=5000 |
| | |process_evidence_cost_total_number=0 | | |process_evidence_cost_total_number=0 |
| − | |process_evidence_ex_officio_total_number=1 | + | |process_evidence_ex_officio_total_number=2 |
| | |process_evidence_alternative_total_number=0 | | |process_evidence_alternative_total_number=0 |
| | |process_evidence_prerequisite_total_number=3 | | |process_evidence_prerequisite_total_number=3 |
| − | |process_evidence_total_number=3 | + | |process_evidence_total_number=2 |
| | |process_evidence_step_total_number=0 | | |process_evidence_step_total_number=0 |
| | |process_evidence_step_digital_total_number=0 | | |process_evidence_step_digital_total_number=0 |
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| | {{process evidences cost | | {{process evidences cost |
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| | + | |process_evidence_cost_alternative_of_selector=2 |
| | + | |process_evidence_cost_alternative_of=2 |
| | |process_evidence_cost_type=e-Administrative Fee | | |process_evidence_cost_type=e-Administrative Fee |
| | |process_evidence_cost_calculation=One-off | | |process_evidence_cost_calculation=One-off |
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| − | |process_evidence_submission_type=Submitted by the applicant (digital), Submitted by the applicant (in person or by post) | + | |process_evidence_submission_type=Submitted by the applicant (digital), Keep within business establishment |
| | |process_evidence_owner=Legal entities, Persons | | |process_evidence_owner=Legal entities, Persons |
| | |process_evidence_description=Lease agreement or ownership title deeds regarding the travel agencys premises, unless the travel agency operates exclusively online. | | |process_evidence_description=Lease agreement or ownership title deeds regarding the travel agencys premises, unless the travel agency operates exclusively online. |
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| − | |process_evidence_submission_type=Ex officio (digital), Submitted by the applicant (digital), Submitted by the applicant (in person or by post) | + | |process_evidence_submission_type=Ex officio (digital), Submitted by the applicant (digital) |
| | |process_evidence_owner=Legal entities, Persons | | |process_evidence_owner=Legal entities, Persons |
| | |process_evidence_description=An excerpt from the general criminal record, issued within the last three months, or an equivalent document, if the applicant is a national of another EU Member State. | | |process_evidence_description=An excerpt from the general criminal record, issued within the last three months, or an equivalent document, if the applicant is a national of another EU Member State. |
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| | |process_evidence_is_under_prerequisite=No | | |process_evidence_is_under_prerequisite=No |
| | |process_evidence_alternative=No | | |process_evidence_alternative=No |
| − | |process_evidence_submission_type=Submitted by the applicant (digital), Submitted by the applicant (in person or by post) | + | |process_evidence_submission_type=Submitted by the applicant (digital), Ex officio (digital) |
| | |process_evidence_owner=Legal entities, Persons | | |process_evidence_owner=Legal entities, Persons |
| | |process_evidence_description=Single Judicial Solvency Certificate or equivalent document if the applicant (natural or legal person) is a national of another EU Member State. | | |process_evidence_description=Single Judicial Solvency Certificate or equivalent document if the applicant (natural or legal person) is a national of another EU Member State. |
e3ba0d0e-be82-43fb-8f65-30fdeb9164c9
337579
Αναγγελία Λειτουργίας Τουριστικού Γραφείου
At a glance
Number of required documents
Description
The procedure concerns notification of the operation of a travel agency (or of a branch of a travel agency), which has replaced the granting of a certificate of compliance with the statutory conditions for the operation of a travel agency.
Travel agencies operate duly upon collection of the required supporting documents and the subsequent submission of a notification of operation to the Integrated Information System for the Exercise of Activities and Audits (OPS-ADE) under Article 14 of Law 4442/2016.
Before submitting the notification, the operator must submit to the competent Regional Tourism Office a letter of guarantee in favour of the Greek State with a five-year term, in accordance with Annex II to Joint Ministerial Decision No 18914/2021 (Government Gazette, Series II, Issue No 5161) or a security deposit of equal amount issued by the Deposits and Loans Fund.
Natural persons, third-country nationals and legal entities having their registered office in third countries are entitled to operate a travel agency, provided that they have appointed a special agent in Greece. This right is recognised on the condition that, under the legislation of the state of nationality or of the registered office thereof, the same right is granted to Greek nationals and to companies having their registered office in Greece. Otherwise, the natural or legal persons set out under the first subparagraph shall be entitled to provide tourism services only if they contract to that end with a travel agency duly operating in Greece.
Basic information
Competent body
MINISTRY OF TOURISM
Authority/Public body’s Unit responsible for the institutional framework of the procedure
Application
Application Type
Application / Solemn Declaration
Submission by:
Submitted by the applicant (digital)
Submitted by:
Legal entities, Persons
Title
Notification to the OPS-ADE (related link below), providing information on:
(a) the operator exercising the activity; (b) the location of the activity (address and geographical coordinates); (c) the activity exercised NACE code, Tourism Enterprises Registry (MI.T.E.) number, reference number of the letter of guarantee or security deposit, distinctive title, if approved; and all required supporting documents must be uploaded in digital form.
Notes:
If the travel agency is an organiser/retailer of tourist packages Presidential Decree 7/2018 (Government Gazette, Series I, Issue No 12), a third party liability insurance policy is required, indicating the number of the insurance policy and the name of the insurance company.
Such insurance policy must be uploaded in digital form on the OPS-ADE.
MODIFICATION OF THE NOTIFICATION
If the details of the notification on the establishment and operation of the travel agency are to be modified, the operator must notify the intended modification in advance. The procedure for submitting the notification regarding the details to be modified is the same as the initial notification procedure. In particular, in case of a change of operator pursuant to Article 9 of Law 4442/ 2016 (Government Gazette, Series I, Issue No 230), both the old and the new operator shall each submit a notification about the change within ten (10) days of the change. The notification includes only the new operator’s details (notification of new details and supporting documents issued under the name of the new operator). The letter of guarantee shall be issued under the name of the new operator and shall be submitted to the Regional Tourism Office having jurisdiction for the place of establishment and operation of the travel agency. The letter of guarantee issued under the name of the former operator shall be returned to the issuing authority after a period of six months following the date of submission of the modification notification and provided that all other statutory requirements are met.
A change of operator, whether a natural person or a legal entity, shall not be permitted if an infringement of the applicable legislation has been established that may result to the imposition of the administrative measure of suspension of operation of the agency. If the new and previous operator proceed with the change in breach of the provision of the previous subparagraph, the suspension of operation shall be imposed on the new operator.
In case of approval of the distinctive title of a travel agency by the competent Regional Tourism Office after submission of the notification of operation, the operator must proceed to the modification of the notification details. In the event of a change of operator, the procedures stipulated under Article 2 of Law 393/1976 (Government Gazette, Series I, Issue No 199) shall be observed in relation to the distinctive title of the travel agency.
In case of suspension of the activity at the site where it was exercised, the operator must give notice of the suspension. Once the suspension has been notified, the operator shall receive a copy via the electronic system as proof.
In the event of a change in the place where the activity is exercised, the operator must submit a new notification and also cancel the notification concerning the old registered office.
What you will need
Means of authentication, identification and signature
Identification document, Identification with TAXISnet codes
Related
NACE
- 79.1 Travel agency and tour operator activities
- 79.11 Travel agency activities
- 79.00 Travel agency, tour operator and other reservation service and related activities
- 79.12 Tour operator activities
- 79.90 Other reservation service and related activities
- 49.39 Other passenger land transport n.e.c.
- 52.21 Service activities incidental to land transportation
Output & Results
Output
Administrative Act
Other information
Official title
Notification of operation of a Travel Agency
Languages supported
Greek, English
Registries updated
ΜΗΤΡΩΟ ΤΟΥΡΙΣΤΙΚΩΝ ΕΠΙΧΕΙΡΗΣΕΩΝ Μ.Η.Τ.Ε
Categories
Trigger (submission method)
Application (digital), Application (handwritten)
ΔΔ
3
0
0
0
10
0
95496
No
0
0
P5Y
Defined
Identification document, Identification with TAXISnet codes
663075
654898
79.1, 79.11, 79.00, 79.12, 79.90, 49.39, 52.21
6151
EU-GO (support)
Supporting document
The procedure concerns notification of the operation of a travel agency (or of a branch of a travel agency), which has replaced the granting of a certificate of compliance with the statutory conditions for the operation of a travel agency.
Travel agencies operate duly upon collection of the required supporting documents and the subsequent submission of a notification of operation to the Integrated Information System for the Exercise of Activities and Audits (OPS-ADE) under Article 14 of Law 4442/2016.
Before submitting the notification, the operator must submit to the competent Regional Tourism Office a letter of guarantee in favour of the Greek State with a five-year term, in accordance with Annex II to Joint Ministerial Decision No 18914/2021 (Government Gazette, Series II, Issue No 5161) or a security deposit of equal amount issued by the Deposits and Loans Fund.
Natural persons, third-country nationals and legal entities having their registered office in third countries are entitled to operate a travel agency, provided that they have appointed a special agent in Greece. This right is recognised on the condition that, under the legislation of the state of nationality or of the registered office thereof, the same right is granted to Greek nationals and to companies having their registered office in Greece. Otherwise, the natural or legal persons set out under the first subparagraph shall be entitled to provide tourism services only if they contract to that end with a travel agency duly operating in Greece.
300.00
300.00
2
3
2
1 day
1 day
,
1
Company law
Setting up a business (sole proprietorship, partnership).
- See the link below on setting up a company
Natural persons, third-country nationals and legal entities having their registered office in third countries are entitled to operate a travel agency, provided that they have appointed a special agent in Greece. This right is recognised on the condition that, under the legislation of the state of nationality or of the registered office thereof, the same right is granted to Greek nationals and to companies having their registered office in Greece.
No
No
2
Possession of passwords to enter software
The applicant must have TAXISnet login credentials.
No
No
3
Conditions for non-commission of criminal offenses
The applicant must not have been irrevocably convicted of a felony or one of the misdemeanours of theft, embezzlement, fraud, extortion, forgery, counterfeiting, serious bodily injury, infringement of the provisions on drugs or morals.
No
No
4
Bankruptcy law
The interested party (natural or legal person) must not have been declared bankrupt.
No
No
5
Ownership
The interested party must have concluded a lease agreement or must have ownership title to an office facility. If the travel agency operates exclusively online, a copy of the declaration on commencement of business activities certified by the competent tax office shall be required instead of the above documents.
No
No
6
Financial
Submission of a letter of guarantee in favour of the Greek State for a five-year term, amounting to EUR 5 000, issued by financial institutions established in Greece or in another EU Member State.
Alternatively, proof of submission of a security deposit of an equal amount to the Deposits and Loans Fund, in accordance with the provisions of Article 17 of Law 3646/1928 (Government Gazette, Series I, Issue No 154). In this case, no term shall be indicated.
No
No
1
Letter of guarantee.
5000 €
Cost Calculation
One-off
Method of Payment
Bank cashier, Insurance Companies
Type of Cost
Letter of guarantee
No
2
Travel Agencies
300 €
No
3
Travel Agencies – branch office establishment
300 €
Yes
2
1
Lease agreement or ownership title deeds regarding the travel agencys premises, unless the travel agency operates exclusively online.
Property titles
Lease agreement or ownership title deeds regarding the travel agencys premises, unless the travel agency operates exclusively online.
Submission by:
Submitted by the applicant (digital), Keep within business establishment
Submitted by:
Legal entities, Persons
Notes:
In accordance with Article 4 of Law 393/1976 (Government Gazette, Series I, Issue No 199), the operation of travel agencies which provide the services set out under Article 1 (2) of the above Law exclusively online is permitted. Such travel agencies must include the term ‘e-service’ in their distinctive title. In this case, instead of ownership title deeds or a lease agreement for the travel agency’s premises, a copy of the declaration on commencement of business activities certified by the competent tax office shall be required.
Document submitted under requirements:
Yes
Document’s requirement:
Building
No
2905
2
An excerpt from the general criminal record, issued within the last three months, or an equivalent document, if the applicant is a national of another EU Member State.
Criminal Record Copy for General Use
An excerpt from the general criminal record, issued within the last three months, or an equivalent document, if the applicant is a national of another EU Member State.
Relevant link:
https://www.gov.gr/ipiresies/dikaiosune/poiniko-metroo/antigrapho-poinikou-metroou
Submission by:
Ex officio (digital), Submitted by the applicant (digital)
Submitted by:
Legal entities, Persons
Notes:
An excerpt from the general criminal record demonstrating that the applicant has not been irrevocably convicted of a felony or one of the misdemeanours of theft, embezzlement, fraud, extortion, forgery, counterfeiting, serious bodily injury, infringement of the provisions on drugs or morals. Where the operator of the activity is a legal person, the criminal record shall concern its legal representative. It shall be renewed ex officio by the competent Regional Tourism Office every five years.
- Natural persons being nationals of another EU Member State or legal persons having their registered office in another EU Member State must provide equivalent documents issued by a competent judicial or administrative authority of the Member State, confirming that they have not been convicted of the above offences and have not been declared bankrupt. If there is no provision in the country of origin or provenance for the issue of a document equivalent to the excerpt from the criminal record, this may be replaced by an affidavit or, in the case of countries in which such documents are not issued, by a solemn declaration, submitted by the operator to the competent judicial or administrative authority or, where appropriate, to a notary public in their country of origin or provenance, who shall issue a certificate attesting the affidavit or solemn declaration. A statement that the applicant has not been declared bankrupt may be made before a competent professional body. The operator shall procure its renewal every five years.
Document submitted under requirements:
No
No
4750
3
Single Judicial Solvency Certificate or equivalent document if the applicant (natural or legal person) is a national of another EU Member State.
Single Certificate of Judicial Solvency
Single Judicial Solvency Certificate or equivalent document if the applicant (natural or legal person) is a national of another EU Member State.
Relevant link:
https://www.gov.gr/en/ipiresies/dikaiosune/dikasteria/eniaio-pistopoietiko-dikastikes-pheregguotetas
Submission by:
Submitted by the applicant (digital), Ex officio (digital)
Submitted by:
Legal entities, Persons
Relevant Procedure:
Single Certificate of Judicial Solvency
Notes:
If the operator is a legal person, such certificate shall be issued for both the legal person and its legal representative. It shall be renewed ex officio by the competent Regional Tourism Office every five years.
- Natural persons being nationals of another EU Member State or legal persons having their registered office in another EU Member State must provide equivalent documents issued by a competent judicial or administrative authority of the Member State, confirming that they have not been convicted of the above offences and have not been declared bankrupt. If there is no provision in the country of origin or provenance for the issue of a document equivalent to the excerpt from the criminal record, this may be replaced by an affidavit or, in the case of countries in which such documents are not issued, by a solemn declaration, submitted by the operator to the competent judicial or administrative authority or, where appropriate, to a notary public in their country of origin or provenance, who shall issue a certificate attesting the affidavit or solemn declaration. A statement that the applicant has not been declared bankrupt may be made before a competent professional body. The operator shall procure its renewal every five years.
Document submitted under requirements:
No
No
4122
4
A letter of guarantee for the amount of EUR 5 000, with a five-year term, issued in favour of the Greek State by financial institutions and insurance companies or a security deposit of the same amount, issued by the Deposits and Loans Fund.
Letter of guarantee
A letter of guarantee for the amount of EUR 5 000, with a five-year term, issued in favour of the Greek State by financial institutions and insurance companies or a security deposit of the same amount, issued by the Deposits and Loans Fund.
Submission by:
Submitted by the applicant (digital), Submitted by the applicant (in person or by post)
Submitted by:
Legal entities, Persons
Notes:
The letter of guarantee, amounting to five thousand (5,000) euros, is issued in favour of the Greek State by financial institutions established in Greece or in another EU Member State and by insurance companies established in Greece. In addition, the interested party may also deposit equal guarantee deposits, which are issued by the Deposits and Loans Fund, in accordance with Article 17 of Law 3646/1928 (Α’ 154). The letter of guarantee from financial institutions and insurance companies, which has a duration of at least five years, states that its validity is automatically extended for a further six months after the date of revocation of the Certificate of Existence of Legal Conditions for any reason whatsoever and also if no other letter of guarantee of at least five years validity is deposited before its expiry. The letter of guarantee shall be forfeited in favour of the Greek State by decision of the Head of the relevant Regional Tourism Service, to cover any consumer claims arising from their transactions with the tourist office. Before the decision to forfeit the letter of guarantee is issued, the Head of the relevant Regional Tourism Service of the Ministry of Tourism invites the company, within a period of not less than one (1) month, to settle the financial claims notified against it and proven by official evidence. The above time limit may be extended for one (1) additional month by decision of the Head of the Regional Tourism Service. If the time limit expires without effect, the relevant forfeiture act is issued without further notice to the person concerned.
The letter of guarantee shall be issued to the travel agency by financial institutions established in Greece or in another EU Member State and by insurance companies with registered offices in Greece, in favour of the Greek State, using the relevant template as set out under Annex II to Joint Ministerial Decision No 18914/2021 (Government Gazette, Series II, Issue No 5161) and shall be filed by the competent Regional Tourism Office prior to the submission of the notification.
Proof of submission of the letter of guarantee to the competent Regional Tourism Office must be uploaded in digital format on the OPS-ADE.
Alternatively, the interested party may submit a security deposit of the same amount, issued by the Deposits and Loans Fund, in accordance with Article 17 of Law 3646/1928 (Government Gazette, Series I, Issue No 154). In this case, no term shall be indicated.
Document submitted under requirements:
No
No
9501
5
A copy of the declaration on commencement of business activities certified by the competent tax office.
Tax certificates
A copy of the declaration on commencement of business activities certified by the competent tax office.
Relevant link:
https://www.gsis.gr/
Submission by:
Submitted by the applicant (digital), Submitted by the applicant (in person or by post)
Submitted by:
Legal entities, Persons
Notes:
This applies exclusively to online travel agencies.
- In accordance with Article 4 of Law 393/1976 (Government Gazette, Series I, Issue No 199), the operation of travel agencies which provide the services set out under Article 1 (2) of the above Law exclusively online is permitted. Such travel agencies must include the term ‘e-service’ in their distinctive title. In this case, instead of ownership title deeds or a lease agreement for the travel agency’s premises, a copy of the declaration on commencement of business activities certified by the competent tax office tax office shall be required.
Document submitted under requirements:
Yes
Document’s requirement:
Building, Tax
No
7140
6
The company’s articles of association and any amendments thereto, along with the respective Issues of the Government Gazette where they were published, the document authorising the legal representative of the legal entity, as well as a certificate on modifications of the company form in the case of LLCs, GPs, LPs and Societes Anonymes, issued by the competent authority.
Legal documents from legal entities
The company’s articles of association and any amendments thereto, along with the respective Issues of the Government Gazette where they were published, the document authorising the legal representative of the legal entity, as well as a certificate on modifications of the company form in the case of LLCs, GPs, LPs and Societes Anonymes, issued by the competent authority.
Submission by:
Submitted by the applicant (digital), Submitted by the applicant (in person or by post)
Submitted by:
Legal entities
Notes:
The obligation to submit the above document shall not apply where such data can be retrieved by the competent Regional Tourism Office by an ex officio online search in the General Commercial Registry (GEMI).
Document submitted under requirements:
Yes
Document’s requirement:
Company law
No
9338
7
Proof of payment of the fee amount.
Electronic Fee
Proof of payment of the fee amount.
Relevant link:
https://www1.gsis.gr/sgsisapps/eparavolo/public/welcome.htm
Submission by:
Keep within business establishment, Submitted by the applicant (digital), Submitted by the applicant (in person or by post)
Submitted by:
Legal entities
Document submitted under requirements:
No
No
3385
Law
30 και 31
4875
2021
250
Α
Description
Model tourist destinations of integrated management, destination management and promotion organisations, Greek thermal springs and other provisions for promoting tourism. development.
Legal references
https://search.et.gr/el/fek/?fekId=581823
Law
25,26,27,33
4582
2018
208
Α
Description
Thematic Tourism - Special Forms of Tourism - Provisions on modernisation of the institutional framework in the tourism and tourism education industry - support for tourism entrepreneurship and other provisions.
Legal references
https://search.et.gr/el/fek/?fekId=572760
Law
1 παρ. παρ. 4
4276
2014
155
Α
Description
Simplification of the procedures for the operation of tourism enterprises and tourism infrastructure, special forms of tourism and other provisions.
Registration in the Tourism Enterprises Registry (MI.T.E.)
Legal references
https://search.et.gr/el/fek/?fekId=507338
Law
subpar. Η.2. par. 1, par. 5α
4093
2012
222
Α
Law
393
1976
199
Α
Presidential Decree
20
127
2017
157
Α
Description
Organisation Regulations of the Ministry of Tourism - Responsibilities of the Ministry of Tourism for the implementation of the notification procedure.
Legal references
https://search.et.gr/el/fek/?fekId=541891
Law
8
4811
2021
108
Α
Joint Ministerial Decision
18914
2021
5161
Β
Description
Establishment of the procedure, content and supporting documents, fee and penalties for notification of the operation of travel agencies.
Legal references
https://search.et.gr/el/fek/?fekId=582078
Ministerial Decision
6763
2025
242
Β
Description
Operation of the information system “Integrated Information System for the Exercise of Activities and Audits (OPS ADE)” set out under Article 14 of Law 4442/2016.
Legal references
https://search.et.gr/el/fek/?fekId=776668
Law
4442
2016
187
Α
1
Filing by the competent Regional Tourism Office of a letter of guarantee in favour of the Greek State, or of a security deposit of an equal amount.
Responsible for Implementation
Competent body
Μethod of Implementation
Manual Action
Description
Prior to the submission of the notification, the operator shall file by the competent Regional Tourism Office a letter of guarantee in favour of the Greek State, with a five-year term, or a security deposit of an equal amount, issued by the Deposits and Loans Fund.
No
No
2
Electronic submission of the application for initial notification (or modification thereof) and uploading of the supporting documents.
Μethod of Implementation
Software action
Description
The interested party shall electronically submit a notification of operation of a travel agency to the Integrated Information System for the Exercise of Activities and Audits (OPS-ADE) set out under Article 14 of Law 4442/2016 and upload all required supporting documents.
If the details of an already submitted notification of operation of a travel agency are to be modified, the operator shall proceed to the notification of the intended modification. The procedure for submitting the notification regarding the details to be modified is the same as the initial notification procedure.
No
No
3
Forwarding of the notification
Responsible for Implementation
Competent body
Μethod of Implementation
Software action
Description
The competent Regional Tourism Office shall forward without delay, within five working days at the latest, the notification to each department that must, at its discretion, become aware of the operation of the travel agency, in order to perform audits stipulated under law. The notification shall be submitted online via the system.
No
Yes
