e3ba0d0e-be82-43fb-8f65-30fdeb9164c9
337579
Αναγγελία Λειτουργίας Τουριστικού Γραφείου
The process is being reformed due to changes in the institutional framework
At a glance
Points of service
Regional Tourism Services,
Points of Single Contact (ΚΕΠ – EKE), Department of Tourism Enterprises and Professionals of the relevant Regional Tourism Service.
Number of required documents
Description
The procedure concerns the submission of a request for an announcement of the operation of tourist agencies; it is addressed to natural persons, legal persons and businesses.
Basic information
Competent body
MINISTRY OF TOURISM
Authority/Public body’s Unit responsible for the institutional framework of the procedure
Service / organizational unit of a authority entity
Department of Tourism Enterprises and Professionals of the relevant Regional Tourism Service.
Application
Application Type
Application / Solemn Declaration
Submission by:
Submitted by the applicant (digital), Submitted by the applicant (in person or by post)
Submitted by:
Legal entities, Persons
Title
Application – Solemn Declaration of the person interested.
Notes:
Legally operating tourist offices may establish branches throughout the Greek territory. For their legal operation, a Certificate of Subsidy for Legal Conditions is required, which is issued by the relevant Regional Tourism Service of the Ministry of Tourism, following the submission of relevant documents, as described in Article 6 of Law 393/1976 (A 199).
In case of organisation of holiday packages, an insurance policy (professional liability insurance) is required, stating the number of the insurance policy and the name of the insurance company. This insurance policy must be lodged with the relevant Regional Tourism Service.
What you will need
Means of authentication, identification and signature
Identification document, Identification with TAXISnet codes
Related
If no reply is received within the 15-day period, the application of the interested party is deemed to have been tacitly accepted (tacit approval) and the permit has been issued, in accordance with par. 4 of article 14 of Law 3844/2010 (Government Gazette 63/A/2010). The applicant, in the aforementioned case of implicit approval, may request a certificate from the administrative authority responsible for issuing the act, in accordance with paragraph 4 of Article 10 of Law 3230/2004 (Government Gazette 44/A/2004).
NACE
- 79.1 Travel agency and tour operator activities
- 79.11 Travel agency activities
- 79.00 Travel agency, tour operator and other reservation service and related activities
- 79.12 Tour operator activities
- 79.90 Other reservation service and related activities
Output & Results
Output
Administrative Act
Other information
Official title
Announcement of the Operation of Tourist Offices
Languages supported
Greek, English
Ways of provision
Establishment
Registries updated
ΜΗΤΡΩΟ ΤΟΥΡΙΣΤΙΚΩΝ ΕΠΙΧΕΙΡΗΣΕΩΝ Μ.Η.Τ.Ε
Categories
Trigger (submission method)
Application (digital), Application (handwritten)
N1
ΔΔ
17
2
0
0
9
0
Υπό μεταβολή θεσμικού πλαισίου
95496
No
2700450
2138850
P5Y
Defined
Identification document, Identification with TAXISnet codes
663075
654898
79.1, 79.11, 79.00, 79.12, 79.90
6151, 7135
8256
EU-GO
Supporting document
The procedure concerns the submission of a request for an announcement of the operation of tourist agencies; it is addressed to natural persons, legal persons and businesses.
307.20
307.20
2
5
1
15 days}}
}}
}}
,
1
Company law
Establishment of a business (individual, corporate)
- For a business establishment see the link below. Natural persons, nationals of third countries and legal entities having their registered office in third countries have the right to operate a travel agency, provided that they have a special power of attorney in Greece. The above right shall be recognised provided that, in accordance with the legislation of of the State of their nationality or place of business, the same right shall be recognised for Greek citizens and for companies having their registered office in Greece.
No
No
2
Possession of passwords to enter software
The applicant shall be a TAXISnet code holder.
No
No
3
Conditions for non-commission of criminal offenses
The person interested must not have been irrevocably convicted of a felony or one of the misdemeanours including theft, embezzlement, fraud, extortion, forgery, counterfeiting, aggravated assault, drug offences or offences relating to public morals.
No
No
4
Bankruptcy law
The person interested (natural and legal person) must not have been declared bankrupt.
No
No
5
Ownership
The person concerned should submit a title of ownership or a lease or concession of use, showing that the operator has a writing establishment; where the tourist office operates online, the person concerned should have a office, which should be notified to the competent Tax Office and the relevant Regional Tourism Service and the supporting documents provided for.
No
No
6
Financial
Deposit of a guarantee letter in favour of the State by financial institutions established in Greece or another EU Member State.
No
No
7
Technical
In case the tourist office operates online, the person concerned must have a special installation.
No
No
1
Tourist Offices.
Administrative fee of three hundred (300) euros with the code ALE 1450189001 in favour of the Greek State, plus 2%, tax stamp fee’ with the code: 1110489001 and 0.4% ‘additional 20% tax stamp fee’ with the code: 1110403001, payable to any Tax Office. Alternatively, the version of the error can be terminated via the online e-paravolo platform, using the interested partys unique code for Taxisnet, in the administrative fee code: 5713. After it is issued, the amount of money for the offence is payable either to the cash of a bank branch or via electronic banking services (web-banking).
300 €
No
2
stamp duty (1%-3%) and OGA 20% on the amount to be stamped. With the code ALE 1110489001 plus 2% of the amount under the heading ‘Other tax stamp fees
With the code ALE 1110403001 plus 0.4% of the amount under the heading ‘additional 20% on tax stamp fee’
7.2 €
No
3
Letter of guarantee.
In the payment method add «Subsidies and Loans Fund»
5000 €
Cost Calculation
One-off
Method of Payment
Bank cashier, Insurance Companies
Type of Cost
Letter of guarantee
No
1
Title deeds or a lease or concession agreement, unless the tourist office operates via the internet.
Property titles
Title deeds or a lease or concession agreement, unless the tourist office operates via the internet.
Submission by:
Submitted by the applicant (digital), Submitted by the applicant (in person or by post)
Submitted by:
Legal entities, Persons
Notes:
Title deeds or a lease or concession agreement stating that the operator has an office, unless the tourist office operates online. According to Article 4(5) of Law 393/1976 (A 199) it is permitted to operate tourist agencies that can provide only via the internet the services provided for in paragraph 2 of Article 1 of that Law. These tourist offices are required to contain the term “Electronic Services” (e-service). For the provision of a certificate of assistance to the legitimate conditions for the operation of the tourist office, a office is required to exist. In the event of a conversion of an existing tourist office into a tourist office which provides only via the internet, and vice versa, a new certification is issued.
Document submitted under requirements:
Yes
Document’s requirement:
Ownership
No
2905
2
An extract of the criminal record of general use, issued within the last three months, or equivalent document, if the applicant is a national of another EU Member State.
Criminal Record Copy for General Use
An extract of the criminal record of general use, issued within the last three months, or equivalent document, if the applicant is a national of another EU Member State.
Relevant link:
https://www.gov.gr/ipiresies/dikaiosune/poiniko-metroo/antigrapho-poinikou-metroou
Submission by:
Ex officio (digital), Submitted by the applicant (digital), Submitted by the applicant (in person or by post)
Submitted by:
Legal entities, Persons
Notes:
An extract of the criminal record of general use, issued within the last three months, or an equivalent document, if the applicant is a national of another EU Member State, "which shows that the applicant has not been convicted of a felony or one of the misdemeanours: theft, embezzlement, fraud, extortion, forgery, counterfeiting, aggravated assault, drug offences or offences relating to public morals. In the event of the expiry of the letter of guarantee without another letter of guarantee of at least five years validity, the Certificate of Existence of Legal Requirements shall be removed by decision of the Head of the relevant Regional Tourism Service of the Ministry of Tourism.
Document submitted under requirements:
No
No
4750
3
Single Certificate of Jurisdiction or any equivalent document if the applicant (natural or legal person) has the nationality of another Member State of the EU.
Certification
Single Certificate of Jurisdiction or any equivalent document if the applicant (natural or legal person) has the nationality of another Member State of the EU.
Submission by:
Submitted by the applicant (digital), Submitted by the applicant (in person or by post)
Submitted by:
Legal entities, Persons
Notes:
This supporting document shall be submitted to the relevant Regional Tourism Service of the Ministry of Tourism every five years. If it is not submitted, the Certificate of Existence of Legal Requirements shall be removed by decision of the Head of the relevant Regional Tourism Service of the Ministry of Tourism.
Document submitted under requirements:
No
No
8619
4
A letter of guarantee of 5,000 €, issued in favour of Greek State or equivalent guarantee reserves, issued by the Deposit and Loans Fund.
Letter of guarantee
A letter of guarantee of 5,000 €, issued in favour of Greek State or equivalent guarantee reserves, issued by the Deposit and Loans Fund.
Submission by:
Submitted by the applicant (digital), Submitted by the applicant (in person or by post)
Submitted by:
Legal entities, Persons
Notes:
The letter of guarantee, amounting to five thousand (5,000) euros, is issued in favour of the Greek State by financial institutions established in Greece or in another EU Member State and by insurance companies established in Greece. In addition, the interested party may also deposit equal guarantee deposits, which are issued by the Deposits and Loans Fund, in accordance with Article 17 of Law 3646/1928 (Α’ 154). The letter of guarantee from financial institutions and insurance companies, which has a duration of at least five years, states that its validity is automatically extended for a further six months after the date of revocation of the Certificate of Existence of Legal Conditions for any reason whatsoever and also if no other letter of guarantee of at least five years validity is deposited before its expiry. The letter of guarantee shall be forfeited in favour of the Greek State by decision of the Head of the relevant Regional Tourism Service, to cover any consumer claims arising from their transactions with the tourist office. Before the decision to forfeit the letter of guarantee is issued, the Head of the relevant Regional Tourism Service of the Ministry of Tourism invites the company, within a period of not less than one (1) month, to settle the financial claims notified against it and proven by official evidence. The above time limit may be extended for one (1) additional month by decision of the Head of the Regional Tourism Service. If the time limit expires without effect, the relevant forfeiture act is issued without further notice to the person concerned.
The reimbursement to the beneficiary of the product of the forfeited letter of guarantee in favour of the Greek State is made upon submission of a final court decision. If there is more than one beneficiary and the amount of the letter of guarantee does not cover all the claims, it shall be paid to the beneficiaries in equal shares. The decision to forfeit the letter of guarantee in whole or in part shall require the undertaking concerned to make good the full amount of the letter of guarantee within a time limit of fifteen (15) days from the date of notification of the above decision. If the above time limit has elapsed without effect, if the undertaking fully reimburses the amount of the letter of guarantee within three (3) months of the decision to revoke it, the Certificate of Existence of Legal Requirements shall be reissued without further procedure. Otherwise, the procedure for issuing a new Letter of Credit shall be followed. In the event that the letter of guarantee expires without another letter of guarantee of at least five years validity having been submitted, the Certificate of Existence of Legal Requirements will be withdrawn by decision of the Head of the relevant Regional Tourism Service of the Ministry of Tourism.
Document submitted under requirements:
No
No
9501
5
A copy of commencement of a business issued by the relevant Tax Office.
Tax certificates
A copy of commencement of a business issued by the relevant Tax Office.
Relevant link:
https://www.gsis.gr/
Submission by:
Submitted by the applicant (digital), Submitted by the applicant (in person or by post)
Submitted by:
Legal entities, Persons
Notes:
It concerns exclusively online tourist offices.
Document submitted under requirements:
Yes
Document’s requirement:
Building
No
7140
6
Legal document on the legal representation of the legal entity.
Legal documents from legal entities
Legal document on the legal representation of the legal entity.
Submission by:
Submitted by the applicant (digital), Submitted by the applicant (in person or by post)
Submitted by:
Legal entities
Document submitted under requirements:
Yes
Document’s requirement:
Company law
No
9338
7
The companys statutes and any amendments thereto, with their respective FEKs of publication.
Legal documents from legal entities
The companys statutes and any amendments thereto, with their respective FEKs of publication.
Submission by:
Submitted by the applicant (digital), Submitted by the applicant (in person or by post)
Submitted by:
Legal entities
Document submitted under requirements:
Yes
Document’s requirement:
Company law
No
9338
8
Certificate of Corporate Changes, issued for Limited Liability Companies, General Partnerships, Limited Partnerships, Public Limited Companies, and Private Capital Companies by the competent authority.
Certificate of corporate changes
Certificate of Corporate Changes, issued for Limited Liability Companies, General Partnerships, Limited Partnerships, Public Limited Companies, and Private Capital Companies by the competent authority.
Submission by:
Submitted by the applicant (digital), Submitted by the applicant (in person or by post)
Submitted by:
Legal entities
Document submitted under requirements:
Yes
Document’s requirement:
Company law
No
9641
Law
30 και 31
4875
2021
250
Α
Law
25,26,27,33
4582
2018
208
Α
Description
Thematic Tourism - Special Forms of Tourism - Arrangements for the modernisation of the institutional framework in the field of tourism and tourism education - support for tourism entrepreneurship and other provisions.
Legal references
https://www.et.gr/api/DownloadFeksApi/?fek pdf=20180100208
Law
1 παρ. παρ. 4
4276
2014
155
Α
Law
subpar. Η.2. par. 1, par. 5α
4093
2012
222
Α
Description
Hiring of Private Passenger Vehicles (P.P.U.V.) with driver by tourist offices.
Amendments:
- Law 4582/2018 (A΄ 208) Article 28 - Addition of paragraph 5A (Transport without fare by tourist agencies is allowed).
- Law 4254/2014 (Α΄ 85), par. 2 Subpar. F 14 -Amendment of par. 1 subpar. H.2 (Prohibition of fare transportation by tourist agencies), par. 2 Sub. F 14 - Amendment to point (a), par. 3, subpar H.2 (Capacity of tourist agencies to hire of Private Passenger Vehicles with a driver).
Legal references
https://www.et.gr/api/DownloadFeksApi/?fek pdf=20120100222
Law
art. 4, par. 6
3270
2004
187
Α
Law
393
1976
199
Α
Description
On the Establishment and Operation of Tourist Offices.
Amendments:
- Law 4549/2018 (A΄ 105) Section H Article 44 - Amendment of Article 1 of Law No. 393/1976 (Operation)
- Law 4582/2018 (A208), Article 25 - Addition of paragraph (3) to Article 393/1976 (Tourist offices of third countries), art. 24 - Amendment of par. 2 art. 1 of Law 393/1976 (Operation), art. 26 - Addition of par. 5 of art. 4 of Law 393/1976 (Internet tourist office), par. 1 art. 27 - Addition of par. 1 art. 6 of Law 393/1976 (Scope of activity), par. 2 of art. 27 - Addition of par. 1 of art. 11 of Law 393/1976 (Fine), art. 24 - Amendment of par. 2 Article 1 (Operation)
- Law 4403/2016 (A 125) art. 29 - Amendment of sect. d of par. 1 art. 4 of Law 393/1976 (Title deeds - Enumeration of documents)
- Joint Ministerial Decision 16016/2012 (B΄ 3055) article 1 - Amendment of subpar. b, c and d of par. 1 art. 3 of Law 393/1976 (Procedure)
- Joint Ministerial Decision 15408/2012 (B΄ 2991) Article 2 - Amendment of subpar. (d) of par. 1 art. 4 of Law 393/1976 (Title deeds), par. 4 no. 3 - Amendment of par. 1 art. 5 of Law 393/1976 (Letter of guarantee), art. 1 - Amendment of art. 3 of Law 393/1976 (Granting of operating licence)
- Joint Ministerial Decision 14737/2011 (B 2607), par. 4 - Amendment of art. 5 of Law 393/1976 (Guarantees), par. 5 - Amendment of par. 3 art. 6 of Law 393/1976 (Designation of the competent implementing body)
- Joint Ministerial Decision 1597/2011 (B 108), par. 3 art. 3 - Amendment of par. 4 art. 4 of Law 393/1976 (Issuance of Special Sign of Operation), par. 4 art. 3 - Amendment of art. 5 of Law 393/1976 Guarantees), par.1 art. 3 of Law 393/1976 (Operation - Issuing of Tickets)
- Law 3105/2003 (A 29) par.4 art. 52 - Amendment of par.3 of art. 11 of Law 393/1976 (Right and procedure for appeals)
- P.D. 288/1991 (A΄ 102) Article 3 - Amendment of par.4 of art. 4 of Law 393/1976 (Issuance of the Special Sign of Oepration).
Legal references
https://www.et.gr/api/DownloadFeksApi/?fek pdf=19760100199
Presidential Decree
20
127
2017
157
Α
Description
Organisation of the Ministry of Tourism - Competence of the Regional Tourism Service.
Amendment: - Law 4506/2017 (A 191) par. 2 of art. 5 - Amendment of subpar. a of par. 2 of Article 20 of the PD 127/2017.
Legal references
https://www.et.gr/api/DownloadFeksApi/?fek pdf=20170100157
Joint Ministerial Decision
15408
2012
2991
Β
Description
Amendment of Joint Decision No 1597/28-01-2011 of the Ministers of Administrative Reform and Electronic Governance, Finance, Labour and Social Security and Culture and of Tourism "Adaptation to the provisions of Directive 2006/123/EC" (FEK B108) as in force. Incorporation of the procedure for the operation of tourist offices at the Points of Single Contact (EKE).
Amendment:
- Joint Ministerial Decision 16016/2012 (FEK 3055/2012) art. 2 - Amendment Annex I to the Joint Ministerial Decision 15408/2012 (B 2991)
Legal references
https://www.et.gr/api/DownloadFeksApi/?fek pdf=20120202991
Ministerial Decision
16016
2012
3055
Β
1
Initiation of proceedings
No
No
2
Submission of application and supporting documents
Responsible for Implementation
Competent body
Μethod of Implementation
Manual Action
Description
The person concerned shall submit the Application - Solemn Declaration attached to the prerequisites to the Protocol Office of the relevant Regional Tourism Service or to the Points of Single Contact (KEP-EKE).
Yes
No
3
Electronic Submission of Application and Supporting Documents
Responsible for Implementation
Software
Μethod of Implementation
Software action
Description
The person concerned shall submit the Application - Solemn Declaration and the required documents electronically on the EUGO portal.
Yes
No
4
Application/Solemn Declaration Protocol
Responsible for Implementation
Competent body
Μethod of Implementation
Manual Action
Description
Head of the Protocol Office of the relevant Regional Tourism Service or KEP-EKE receives the Application - Solemn Declaration with the attached supporting documents and registers it, and at the same time, gives the protocol number to the person concerned or the Confirmation of submission of a request by correspondence.
No
No
5
Forwarding of an application
Responsible for Implementation
KEP (ΚΕΠ) employee
Μethod of Implementation
Manual Action
Description
Head of the KEP-EKE shall transmit a request to the person concerned by means of attached supporting documents.
No
No
6
Forwarding of Application-Solemn Declaration
Responsible for Implementation
Competent Office
Μethod of Implementation
Manual Action
Description
The Head of the Protocol Office of the relevant Regional Tourism Service forwards the Application - Solemn Declaration to the Head of the relevant Regional Tourism Service.
No
No
7
Forwarding of of Application-Solemn Declaration and Supporting Documents
Responsible for Implementation
Head of Organization
Μethod of Implementation
Manual Action
Description
The Head of the relevant Regional Tourism Service charges the Application - Solemn Declaration and supporting documents to the Head of the Department of Tourism Enterprises and Professions.
No
No
8
Charging to a competent official
Responsible for Implementation
Responsible Head of Department
Μethod of Implementation
Manual Action
Description
The Head of the Department of Tourism Enterprises and Professions charges the Application - Solemn Declaration and supporting documents to the responsible official of the Department of Tourism Enterprises and Professions.
No
No
9
Checking of supporting documents
Responsible for Implementation
Competent Department
Μethod of Implementation
Manual Action
Description
An official of the Department of Tourism Enterprises and Professions shall check the completeness and correctness of the application and the required supporting documents. If the supporting documents are assessed as incomplete, the staff official of the Department of Tourism Enterprises and Professions shall draw up a draft information document with the shortcomings of the application and forward it to the hierarchy for signature.
No
No
10
Signature of draft
Responsible for Implementation
Responsible Head of Department
Μethod of Implementation
Signature
Description
The Head of the Department of Tourism Enterprises and Professions shall verify and sign the draft information document with the shortcomings of the application and forward it to the Head of the Regional Tourism Service.
No
No
11
Signature of draft
Responsible for Implementation
Head of Organization
Μethod of Implementation
Signature
Description
The Head of the Regional Tourism Service signs the draft information document with the shortcomings of the application and returns it to the competent official of the Department of Tourism Enterprises and Professions.
No
No
12
Document delivery
Responsible for Implementation
Competent Department
Μethod of Implementation
Manual Action
Description
The Head of Department of Tourism Enterprises and Professions sends / delivers the signed document to the applicant.
No
No
13
Submission of missing supporting documents
Responsible for Implementation
Competent Department
Μethod of Implementation
Inspection
Description
The person concerned shall submit the supporting documents which were not available to the Department of Tourism Enterprises and Professions.
No
No
14
Checking of supporting documents
Responsible for Implementation
Competent Department
Μethod of Implementation
Inspection
Description
An official of the Department of Tourism Enterprises and Professions of the relevant Regional Tourism Service, rechecks the completeness of the application and the required supporting documents.
No
No
15
Registration to the Registry of Tourism Enterprises
Responsible for Implementation
Competent Department
Μethod of Implementation
Manual Action
Description
An official of the Department of Tourism Enterprises and Professions of the relevant Regional Tourism Service, registers the company in the relevant Register of Tourism Enterprises, if it is established that the legal conditions are met.
No
No
16
Drawing up of a statutory assistance certificate
Responsible for Implementation
Competent Department
Μethod of Implementation
Manual Action
Description
An official of the Department of Tourism Enterprises and Professions of the relevant Regional Tourism Service draws up a Certificate of Existence of Legal Requirements and forwards it to the Head of the Department of Tourism Enterprises and Professions for signature.
No
No
17
Signature of certificate by the Head of Department
Responsible for Implementation
Responsible Head of Department
Μethod of Implementation
Manual Action
Description
The Head of the Department of Tourism Enterprises and Professions signs the draft Certificate of Existence of Legal Requirements and forwards it for signature to the Head of the Regional Tourism Service. It is followed by the Signature of the certificate of existence of legal requirements by the head of department.
No
No
18
Signature of confirmation of legal requirements by the head of the Regional Tourism Service
Responsible for Implementation
Competent body
Μethod of Implementation
Manual Action
Description
The Head of the relevant Regional Tourism Service shall sign the Certificate of Existence of Legal Requirements and return it to the official of the Department of Tourism Enterprises and Professions of the relevant Regional Tourism Service.
No
No
19
Granting a certificate of existence of legal existence to the person concerned
Responsible for Implementation
Competent Department
Μethod of Implementation
Manual Action
Description
An official of the Department of Tourism Enterprises and Professions of the relevant Regional Tourism Service shall provide the person concerned with the signed Certificate Existence of Legal Requirements in the manner chosen at the time of his/her application by post or in person.
No
Yes
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