At a glance
Points of service
Digital provision points
- The service is not provided digitally
Number of required documents
Fees
Provided without cost
Deadline of completion
2 months
Description
Basic information
Competent body
Authority responsible for the provision of the procedure
Service / organizational unit of a authority entity
Provided to
Related links
Notes
- Delay of departure - Delay, interruption or cancellation of a trip
- Failure to inform passengers of delayed departure or cancellation of a journey/voyageLast update
12/11/2024
Application
Application Type
Submission by:
Title
Notes:
What you will need
Means of authentication, identification and signature
Identification document
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1
1
Passenger and/or vehicle transport tickets ...
Proof of payment / Receipt
Passenger and/or vehicle transport tickets
Submission by: Presented by the applicant (email), Submitted by the applicant (in person or by post)
Submitted by: Persons
Requirements
-
1
Legitimate interest
The passenger must have the tickets issued.
-
2
Administrative
Existing infringement of the legislation by the carrier in relation to the execution (or not) of the voyage.
-
3
Time limit
The passenger shall address his complaint within two (2) months of the date on which the service was provided, or should have been provided.
Related
Means of redress or appeal:
Other
Rules concerning a lack of reply from the competent authority and the legal consequences for the use:
Other
Output & Results
Output
Steps
-
1
Receipt of passenger's written complaint request to the carrier
Responsible for Implementation Competent Ministry
Μethod of Implementation Signature
Description Forwarding the citizen's complaints to the relevant company.
-
2
Examination of the merits of a complaint
Responsible for Implementation Competent Directorate
Μethod of Implementation Inspection
Description The competent Ministry (Ministry of Maritime Affairs and Insular Policy) examines the validity of the complaint on the basis of the legislation and informs the competent carrier.
-
3
Compensation or not of the passenger
Responsible for Implementation Competent body
Μethod of Implementation Signature
Description If the right to compensation arises, the Carrier shall compensate the passenger directly, while informing the competent Ministry. If the passenger is not entitled to compensation, the competent Ministry shall also be informed.
Notes If there is no response from the competent Carrier (agency), the latter is subject to penalties.
Other information
Alternative titles
Official title
Languages supported
Legislation
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Law 4948/2022 (Government Gazette 125/Α) Articles 27 - 47
Description Ratification of the Code of Maritime Cabotage Legislation and Passenger Rights. Part C: Rights - Obligations of passengers and carriers on regular maritime transport and other provisions.
Legal references Link
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Ministerial Decision 3332.12/05/13/2013 (Government Gazette 1453/Β)
Description Establishment of the procedures for the submission of complaints by passengers in maritime transport, the content of the special complaint form and the management of such complaints.
Legal references Link
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European Regulation 1177/2010
Description Regulation (EU) No 1380/2013 of the European Parliament and of the Council of 17 December 2013 establishing a European Supervisory Authority (European Insurance and Occupational Pensions Authority), amending Decision No 714/2009/EC and repealing Commission Decision 2009/77/EC (OJ L 347, 20.12.2013, p.
Legal references Link