At a glance
Points of service
Telecommunications Consumer Protection Department, HELLENIC TELECOMMUNICATIONS & POST COMMISSION
Digital provision points
Number of required documents
0 to 1
Fees
Provided without cost
Estimated Time
50 days
Description
The procedure is about the submission of complaints to the Hellenic Telecommunications and Post Commission (EETT) by consumers having problems with telephony and/or internet services, the forwarding of complaints by the EETT to the competent provider, and the notification of the complainant regarding the provider’s actions and the final outcome.
Basic information
Competent body
HELLENIC TELECOMMUNICATIONS & POST COMMISSION
Authority/Public body’s Unit responsible for the institutional framework of the procedure
Service / organizational unit of a authority entity
Telecommunications Consumer Protection Department
Provided to
Related links
Validity duration
Indefinite
Notes
Consumer reports/complaints submitted to the EETT must be forwarded to the reported undertaking electronically, with an accompanying request for the latter to respond to the issues raised within a specified deadline. Both the request and the reply are transmitted to the consumer concerned electronically.
The EETT classifies complaints in accordance with the seriousness of the alleged infringements of the legislation on electronic communications and takes action as appropriate within its remit. Please note that EETT’s actions are either regulatory or punitive in nature where a number of consumer complaints/reports demonstrate an infringement by a supervised provider/body of provisions of the legislation on electronic communications and do not constitute a means for resolving consumer-provider disputes on an out-of-court basis.
Last update
12/11/2024
Application
Application Type
Report / Complain
Submission by:
Presented by the applicant (email), Submitted by the applicant (digital), Submitted by the applicant (in person or by post)
Submitted by:
Legal entities, Persons
Title
Submitting a complaint about telephony and the internet
Notes:
A complaint may be submitted using the following methods:
• by electronic submission at https://www.eett.gr/katanalotes/tilefonia-amp-diadiktyo/diacheirisi-kataggelion/ • by email to info@eett.gr • by visiting the EETT’s premises and submitting it in person or by mailing it to Hellenic Telecommunications and Post Commission (EETT), 60 Kifisias Ave., 151 25 Marousi. A complaint must necessarily indicate the complainant’s name. Anonymous complaints will not be examined.
The EETT is also exempt from the obligation to process consumer applications with an insulting content or abusively repeated ones.What you will need
Means of authentication, identification and signature
Print
Requirements
Fees
Related
The general provisions of the Code of Administrative Procedure, ratified by Law 2690/1999, in particular Article 4 setting out the deadlines for citizens’ cases to be processed by the administration, apply on a case-by-case basis.
NACE
- 61 Telecommunications
Output & Results
Output
Citizen information (software), Launch another procedure
Steps
Digital steps
Other information
Alternative titles
Submitting a complaint about electronic communications
Submitting a complaint about a telephony service provider
Official title
Submitting a complaint about telephony and the internet
Languages supported
Greek, English
Legislation
Categories
Τype of procedure
Trigger
Complaint
Trigger (submission method)
Application (digital), Application (handwritten), Application (letter), email
Life events
Type
Outgoing
H3
