|
|
Line 104: |
Line 104: |
| |process_step_exit=No | | |process_step_exit=No |
| |process_step_child=No | | |process_step_child=No |
− | |process_step_title=Receipt of a passenger bypass document to the carrier | + | |process_step_title=Receipt of passenger's written complaint request to the carrier |
| |process_step_official=Competent Ministry | | |process_step_official=Competent Ministry |
| |process_step_implementation=Signature | | |process_step_implementation=Signature |
Line 115: |
Line 115: |
| |process_step_exit=No | | |process_step_exit=No |
| |process_step_child=No | | |process_step_child=No |
− | |process_step_title=Examination of baseivity | + | |process_step_title=Examination of the merits of a complaint |
| |process_step_official=Competent Directorate | | |process_step_official=Competent Directorate |
| |process_step_implementation=Inspection | | |process_step_implementation=Inspection |
| |process_step_duration_min=PT1M | | |process_step_duration_min=PT1M |
| |process_step_duration_max=PT2M | | |process_step_duration_max=PT2M |
− | |process_step_description=The relevant Ministry of Maritime Affairs and Island Policy shall examine the relevance of the complaint under the legislation and inform the transporter concerned. | + | |process_step_description=The competent Ministry (Ministry of Maritime Affairs and Insular Policy) examines the validity of the complaint on the basis of the legislation and informs the competent carrier. |
| }} | | }} |
| {{process steps | | {{process steps |
Line 126: |
Line 126: |
| |process_step_exit=No | | |process_step_exit=No |
| |process_step_child=No | | |process_step_child=No |
− | |process_step_title=Compensation or non-passenger | + | |process_step_title=Compensation or not of the passenger |
| |process_step_official=Competent body | | |process_step_official=Competent body |
| |process_step_implementation=Signature | | |process_step_implementation=Signature |
| |process_step_duration_min=P1M | | |process_step_duration_min=P1M |
| |process_step_duration_max=P2M | | |process_step_duration_max=P2M |
− | |process_step_description=Where a right to compensation arises, the transporter shall compensate the passenger directly, at the same time informing the relevant Ministry; in the absence of compensation, the relevant Ministry shall also be informed. | + | |process_step_description=If the right to compensation arises, the Carrier shall compensate the passenger directly, while informing the competent Ministry. If the passenger is not entitled to compensation, the competent Ministry shall also be informed. |
− | |process_step_note=If no reply is given by the transporter concerned (activity) it shall be subject to penalties. | + | |process_step_note=If there is no response from the competent Carrier (agency), the latter is subject to penalties. |
| }} | | }} |
| {{process useful links | | {{process useful links |