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| | |process_rule_decision_number=3332.12/05/13 | | |process_rule_decision_number=3332.12/05/13 |
| | |process_rule_decision_year=2013 | | |process_rule_decision_year=2013 |
| − | |process_rule_description=To lay down procedures for the submission of complaints by passengers to maritime transport of the contents of the specific complaint form and their management. | + | |process_rule_description=Establishment of the procedures for the submission of complaints by passengers in maritime transport, the content of the special complaint form and the management of such complaints. |
| | |process_rule_gazette_doc_number=1453 | | |process_rule_gazette_doc_number=1453 |
| | |process_rule_gazette_doc_issue=Β | | |process_rule_gazette_doc_issue=Β |
Revision as of 14:39, 27 July 2023
e674b9e0-ad92-40f6-973a-aa521418f5d8
558464
Διαδικασία υποβολής παραπόνων επιβατικού κοινού στις θαλάσσιες μεταφορές
At a glance
Points of service
Port Authorities, DIRECTORATE OF MARITIME TRANSPORT
Digital provision points
- The service is not provided digitally
Number of required documents
Description
The procedure concerns the written submission of passengers΄ complaints in case they have claims arising from maritime cabotage rights.
Basic information
Competent body
MINISTRY OF MARITIME AFFAIRS AND INSULAR POLICY
Authority responsible for the provision of the procedure
MINISTRY OF MARITIME AFFAIRS AND INSULAR POLICY
Service / organizational unit of a authority entity
DIRECTORATE OF MARITIME TRANSPORT
Application
Application Type
Report / Complain
Submission by:
Presented by the applicant (email), Submitted by the applicant (in person or by post)
Title
Complaints form according to Government Gazette΄s Annex FEΚ B 1453/2013 .
Notes:
The complaint form should be submitted or sent to the Carrier (shipping company) or Ticket Agents or the local Port Authorities, or to the Maritime Transport Directorate of the Ministry of Shipping and Insular Policy (dths@hcg.gr)
It shall state the reason for its submission, together with the relevant supporting documents and the citizens contact details.
What you will need
Means of authentication, identification and signature
Related
Means of redress or appeal:
Rules concerning a lack of reply from the competent authority and the legal consequences for the use:
Enforcement of administrative sanctions by decision of the Head of the local port authority in accordance with Article 157 of the Code of Public Maritime Law (A261/73).
Output & Results
Output
Document Production, Payment Document Production
Other information
Alternative titles
Submission of complaints to maritime passenger transport
Official title
Procedure for the submission of complaints by passengers to maritime cabotage and Adriatic lines
Languages supported
Greek, English
Categories
Trigger (submission method)
Application (handwritten), email
A2
ΔΔ
3
0
0
29883
No
0
0
Identification document
29883
8499
Framers"Framers" is not in the list (EU-GO, EU-GO (support)) of allowed values for the "Process source" property., SDG"SDG" is not in the list (EU-GO, EU-GO (support)) of allowed values for the "Process source" property.
Supporting document
The procedure concerns the written submission of passengers΄ complaints in case they have claims arising from maritime cabotage rights.
0.00
0.00
1
0
0
2 months}}
}}
}}
,,,
1
Legitimate interest
The passenger must have the tickets issued.
No
No
2
Administrative
Existing infringement of the legislation by the carrier in relation to the execution (or not) of the voyage.
No
No
3
Time limit
The passenger shall address his complaint within two (2) months of the date on which the service was provided, or should have been provided.
No
No
1
Passenger and/or vehicle transport tickets
Proof of payment / Receipt
Passenger and/or vehicle transport tickets
Submission by:
Presented by the applicant (email), Submitted by the applicant (in person or by post)
Submitted by:
Persons
Document submitted under requirements:
No
No
7053
Law
27 - 47
4948
2022
125
Α
Ministerial Decision
3332.12/05/13
2013
1453
Β
European Regulation
1177
2010
Description
Regulation (EU) No 1380/2013 of the European Parliament and of the Council of 17 December 2013 establishing a European Supervisory Authority (European Insurance and Occupational Pensions Authority), amending Decision No 714/2009/EC and repealing Commission Decision 2009/77/EC (OJ L 347, 20.12.2013, p.
Legal references
https://eur-lex.europa.eu/legal-content/EL/TXT/PDF/?uri=CELEX:32010R1177&from=CS
1
Receipt of a passenger bypass document to the carrier
Responsible for Implementation
Competent Ministry
Μethod of Implementation
Signature
Description
Forwarding the citizen's complaints to the relevant company.
No
No
2
Examination of baseivity
Responsible for Implementation
Competent Directorate
Μethod of Implementation
Inspection
Description
The relevant Ministry of Maritime Affairs and Island Policy shall examine the relevance of the complaint under the legislation and inform the transporter concerned.
No
No
3
Compensation or non-passenger
Responsible for Implementation
Competent body
Μethod of Implementation
Signature
Description
Where a right to compensation arises, the transporter shall compensate the passenger directly, at the same time informing the relevant Ministry; in the absence of compensation, the relevant Ministry shall also be informed.
Notes
If no reply is given by the transporter concerned (activity) it shall be subject to penalties.
No
No
SUPPORT FOR NAVIGATION AND ISLAND POLICY
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