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| |process_official_title=Procedure for the submission of complaints by passengers to maritime cabotage and Adriatic lines | | |process_official_title=Procedure for the submission of complaints by passengers to maritime cabotage and Adriatic lines |
| |process_alternative_titles=Submission of complaints to maritime passenger transport | | |process_alternative_titles=Submission of complaints to maritime passenger transport |
− | |process_description=The procedure concerns the submission of written complaints by passengers, where they have claims, arising from rights to maritime cabotage. | + | |process_description=The procedure concerns the written submission of passengers complaints in case they have claims arising from maritime cabotage rights. |
| |process_org_owner_is_private=No | | |process_org_owner_is_private=No |
| |process_org_owner=29883 | | |process_org_owner=29883 |
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| |process_provision_org_directory=DIRECTORATE-GENERAL FOR SAFETY MARKETS | | |process_provision_org_directory=DIRECTORATE-GENERAL FOR SAFETY MARKETS |
| |process_remarks=Categories of complaint may be: - Delay of departure - Delay, interruption or cancellation of a trip - Not to inform a passenger about a delay or cancellation of a journey | | |process_remarks=Categories of complaint may be: - Delay of departure - Delay, interruption or cancellation of a trip - Not to inform a passenger about a delay or cancellation of a journey |
− | |process_deadline_duration=5184000 | + | |process_deadline_duration=P2M |
| |process_evidence_identification_type=Identification document | | |process_evidence_identification_type=Identification document |
| |process_type=Outgoing | | |process_type=Outgoing |
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| |process_trigger_type=Application (handwritten), email | | |process_trigger_type=Application (handwritten), email |
| |process_usage=Supporting document | | |process_usage=Supporting document |
− | |process_output_type=Payment Document Production, Document Production | + | |process_output_type=Document Production, Payment Document Production |
| |process_source=Framers, SDG | | |process_source=Framers, SDG |
| |process_provided_to=Citizens | | |process_provided_to=Citizens |
− | |process_tax_type=Compensations, Citizens complaints | + | |process_tax_type=Citizens complaints,Compensations |
− | |process_life_events=Shipping, Complaints, Travel | + | |process_life_events=Complaints,Travel,Shipping |
| |process_sdg_resource=Other | | |process_sdg_resource=Other |
| |process_sdg_lack_of_response_rule=Other | | |process_sdg_lack_of_response_rule=Other |
| |process_sdg_notes=Enforcement of administrative sanctions by decision of the Head of the local port authority in accordance with Article 157 of the CAR (A'261/73). | | |process_sdg_notes=Enforcement of administrative sanctions by decision of the Head of the local port authority in accordance with Article 157 of the CAR (A'261/73). |
− | |process_total_duration_steps_min=5184060 | + | |process_total_duration_steps_min=0 |
− | |process_total_duration_steps_max=10368120 | + | |process_total_duration_steps_max=0 |
| |process_total_duration_steps_digital_min=0 | | |process_total_duration_steps_digital_min=0 |
| + | |process_cost_min=0.00 |
| + | |process_cost_max=0.00 |
| + | |process_evidence_cost_guarantee=0 |
| + | |process_evidence_cost_total_number=0 |
| + | |process_evidence_ex_officio_total_number=0 |
| |process_evidence_alternative_total_number=0 | | |process_evidence_alternative_total_number=0 |
| + | |process_evidence_prerequisite_total_number=0 |
| |process_evidence_total_number=1 | | |process_evidence_total_number=1 |
| + | |process_evidence_step_total_number=0 |
| + | |process_evidence_step_digital_total_number=0 |
| |process_sdg_codes=A2 | | |process_sdg_codes=A2 |
| |process_application_type=Report / Complain | | |process_application_type=Report / Complain |
− | |process_application_submission_type=Submitted by the applicant (in person or by post), Presented by the applicant (email) | + | |process_application_submission_type=Presented by the applicant (email), Submitted by the applicant (in person or by post) |
| |process_application_description=Complaints form according to Annex FEC B 1453/2013. | | |process_application_description=Complaints form according to Annex FEC B 1453/2013. |
| |process_application_related_url=https://www.hcg.gr/el/gia-ton-polith/sas-endiaferei/enhmerwtika-entypa-epibatwn/xarta-dikaiwmatwn-epibatwn/ | | |process_application_related_url=https://www.hcg.gr/el/gia-ton-polith/sas-endiaferei/enhmerwtika-entypa-epibatwn/xarta-dikaiwmatwn-epibatwn/ |
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| |process_evidence_is_under_prerequisite=No | | |process_evidence_is_under_prerequisite=No |
| |process_evidence_alternative=No | | |process_evidence_alternative=No |
− | |process_evidence_submission_type=Submitted by the applicant (in person or by post), Presented by the applicant (email) | + | |process_evidence_submission_type=Presented by the applicant (email), Submitted by the applicant (in person or by post) |
| |process_evidence_owner=Persons | | |process_evidence_owner=Persons |
| |process_evidence_description=Passenger and/or vehicle transport tickets | | |process_evidence_description=Passenger and/or vehicle transport tickets |
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| |process_step_official=Competent Ministry | | |process_step_official=Competent Ministry |
| |process_step_implementation=Signature | | |process_step_implementation=Signature |
− | |process_step_duration_min=2592000 | + | |process_step_duration_min=P1M |
− | |process_step_duration_max=5184000 | + | |process_step_duration_max=P2M |
| |process_step_description=Forwarding the citizen's complaints to the relevant company. | | |process_step_description=Forwarding the citizen's complaints to the relevant company. |
| }} | | }} |
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| |process_step_official=Competent Directorate | | |process_step_official=Competent Directorate |
| |process_step_implementation=Inspection | | |process_step_implementation=Inspection |
− | |process_step_duration_min=60 | + | |process_step_duration_min=PT1M |
− | |process_step_duration_max=120 | + | |process_step_duration_max=PT2M |
| |process_step_description=The relevant Ministry of Maritime Affairs and Island Policy shall examine the relevance of the complaint under the legislation and inform the transporter concerned. | | |process_step_description=The relevant Ministry of Maritime Affairs and Island Policy shall examine the relevance of the complaint under the legislation and inform the transporter concerned. |
| }} | | }} |
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| |process_step_official=Competent body | | |process_step_official=Competent body |
| |process_step_implementation=Signature | | |process_step_implementation=Signature |
− | |process_step_duration_min=2592000 | + | |process_step_duration_min=P1M |
− | |process_step_duration_max=5184000 | + | |process_step_duration_max=P2M |
| |process_step_description=Where a right to compensation arises, the transporter shall compensate the passenger directly, at the same time informing the relevant Ministry; in the absence of compensation, the relevant Ministry shall also be informed. | | |process_step_description=Where a right to compensation arises, the transporter shall compensate the passenger directly, at the same time informing the relevant Ministry; in the absence of compensation, the relevant Ministry shall also be informed. |
| |process_step_note=If no reply is given by the transporter concerned (activity) it shall be subject to penalties. | | |process_step_note=If no reply is given by the transporter concerned (activity) it shall be subject to penalties. |