c4235375-9552-4d88-9bff-9b2837c70959
863712
Καταγγελία για Θέματα Ασφάλειας και Υγείας στην Εργασία
At a glance
Points of service
Safety & health at work inspection departments (TEAYE), Service line 1555, LABOUR INSPECTION
Number of required documents
Description
The procedure concerns the submission of a complaint from workers, workers or workers associations or third parties to the non-implementation of legislation on safety and health issues at work.
Basic information
Competent body
LABOUR INSPECTION
Authority/Public body’s Unit responsible for the institutional framework of the procedure
Service / organizational unit of a authority entity
Service line 1555
Application
Application Type
Report / Complain
Submission by:
Presented by the applicant (email), Submitted by the applicant (digital), Submitted by the applicant (in person or by post)
Submitted by:
Legal entities, Persons
Title
Complaint on Safety and Health Issues at Work.
Notes:
The complaint and the request for an audit on safety and health at work measures may be signed or anonymous.
What you will need
Means of authentication, identification and signature
Identification document, Identification with TAXISnet codes
Output & Results
Output
Launch another procedure
Other information
Alternative titles
Complaint on safety and health issues.
Official title
Submission of a Complaint on Safety and Health Issues at Work
Languages supported
Greek, English
Categories
Trigger (submission method)
Application (digital), Application (handwritten), Application (letter), email, Via phone
B8, Q1
ΔΔ
4
0
0
28202
No
1526580
288070
Identification document, Identification with TAXISnet codes, Other
470742
1829, 8210
Framers"Framers" is not in the list (EU-GO, EU-GO (support)) of allowed values for the "Process source" property., SDG"SDG" is not in the list (EU-GO, EU-GO (support)) of allowed values for the "Process source" property.
Input in another process
The procedure concerns the submission of a complaint from workers, workers or workers associations or third parties to the non-implementation of legislation on safety and health issues at work.
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1
Labour
The complainant must clearly describe the undertaking and the specific location involved in the complaint, as well as the object of the infringement of the provisions on safety and health at work, in order to enable the complainants to be investigated.
No
No
2
Possession of passwords to enter software
For the submission of a complaint through the digital portal of the Labour Inspectorate by registered users, the possession of taxisnet codes is required for the identification and registration of the user in the electronic platform of the Labour Inspectorate (in the digital portal hli.gov.gr) and then codes to enter it.
https://www.hli.gov.gr/odigies-ilektronikon-ypresion/asfaleia-kai-ygeia-ilektronices-ypires/eponymi-katangelelia-2/ Through the digital portal hli.gov.gr one can submit a complaint, signed or anonymously, even without being a registered user. https://www.hli.gov.gr/odigies-ilekronikon-ypiresion/asfalei-kalei-ylektronikes-yres-angyresmi-kate
No
No
1
Complaint on Safety and Health Issues at Work.
Report / Complaint
No
6357
Law
103, παρ. στ
4808
2021
101
Α
1
Infringement of Labour Law provisions on the Safety and Health of Workers
Description
In case of a violation of the provisions of labour legislation concerning the safety & health of workers in a workplace, an Employee or Workers Organisation has the right to file a complaint.
No
No
2
Submission of an anonymous digital complaint
Responsible for Implementation
Competent body
Μethod of Implementation
Software action
Description
The complainant has the right to submit an Anonymous Complaint online through the digital portal of the Labour Inspectorate
hli.gov.gr https://apps.sepenet.gr/portal/anonymous
Notes
For the submission of the complaint, it is necessary to fill in accurately the details of the business to which the complaint relates (VAT number, company name, address, place of inspection), as well as the subject of the complaint. The complaint will be registered and automatically forwarded to the relevant Occupational Safety & Health Inspection Department.
In the case of an anonymous complaint, the complainant cannot, at a later stage, request to be informed about the investigation of the complainants (outcome of the inspection, sanctions, etc.), as it is not possible to establish a reasonable or legitimate interest under conditions of anonymity.
In order to submit a complaint, it is necessary to fill in accurately the details of the undertaking to which the complaint relates (VAT number, company name, address, place of inspection) and the subject of the complaint. The complaint will be registered and automatically forwarded to the relevant Occupational Safety & Health Inspection Department.
Yes
No
3
Submission of a signed digital complaint
Responsible for Implementation
Competent body
Μethod of Implementation
Software action
Description
The complainant has the possibility to submit an anonymous complaint digitally, if he/she registers and creates an "Account", as an employee, on the platform of the electronic services offered through the digital portal of the Labour Inspectorate:
hli.gov.gr https://apps.sepetnet.gr/portal/anonymous https://apps.sepet.gr/portal/login
Notes
For the submission of the complaint, it is necessary to fill in accurately the details of the business to which the complaint relates (VAT number, company name, address, place of inspection), as well as the subject of the complaint. The complaint will be registered and automatically forwarded to the relevant Department of Labour Safety & Health Inspection.
Yes
No
4
Telephone Complaint via the 1555 line
Responsible for Implementation
Competent Employee
Μethod of Implementation
Manual Action
Description
The complainant may use the 1555 telephone line, where he/she will submit his/her complaint. His/her complaint will be forwarded to the relevant Department of Labour Safety & Health Inspection.
Notes
If the complainant wishes to be informed of the results of the investigation of the complaint, he should contact the relevant local Health and Safety Inspectorate at Work. For the submission of the complaint, it is necessary to complete, accurately, the information of the complaint company (VAT, Name, Address, Place of Control) and the subject matter of the complaint. The complaint will be registered and automatically launched at the relevant Department of Labour Safety & Health Inspection.
Yes
No
5
Submission of a complaint to the competent Department of Labour Safety & Health Inspection
Responsible for Implementation
Competent Department
Μethod of Implementation
Manual Action
Description
The complainant may submit the complaint directly to the competent local Department of Labour Safety & Health Inspection in any way (natural presence, e-mail, telephone) signed or anonymously.
Notes
To submit the complaint, it is necessary to complete, accurately, the details of the complaint (VAT, Name, Address, Place of Control) and the subject matter of the complaint. The complaint will be registered and automatically launched at the relevant Department of Labour Safety & Health Inspection.
Yes
No
6
Charge to Competent Officer, Safety and Health Inspector
Responsible for Implementation
Responsible Head of Department
Μethod of Implementation
Software action
Description
The Head of the Personnel, by local authority, of the Department of Labour Safety & Health Inspection charges the investigation of the complaint, which has been registered in the internal protocol and document management system, to a competent Executive, Safety & Health Inspector.
No
No
7
Investigation of Complaint
Responsible for Implementation
Competent Employee
Μethod of Implementation
Inspection
Description
The competent Inspector for Safety and Health shall investigate in every appropriate manner (Control, Search and Control of Archives and Documents, Collection of Information and Other Data), the complaints.
Notes
It is clear that, depending on the seriousness of the alleged deficiencies in safety and health measures, the level of priority investigation of the complaint may vary.
No
No
8
Recommendations to the undertaking with a deadline for implementation
Responsible for Implementation
Competent Employee
Μethod of Implementation
Manual Action
Description
Investigation of the complaint may result in the performance, by means of a control letter, of suggestions to the undertaking with a deadline for implementation; The procedure may continue with a new inspection or re-inspection, where the employers compliance or non-compliance with the recommendations is established.
Yes
No
9
Imposition of Administrative and/or Criminal Sanctions
Responsible for Implementation
Responsible Head of Department
Μethod of Implementation
Software action
Description
The investigation of the complaint, following an audit, may result in administrative and/or criminal penalties in cases confirmed by the complainants, at the discretion of inspectors, and taking into account various parameters such as seriousness of the violation, immediacy of the risk, extent of the risk.
Yes
No
10
Filing of the complaint
Responsible for Implementation
Responsible Head of Department
Μethod of Implementation
Software action
Description
The investigation of the complaint may result in the archiving of the complaint where the complaints are not documented or confirmed, in the event of vagueness or lack of competence.
Yes
No
11
Completion of investigation of the complaint
Responsible for Implementation
Competent Employee
Μethod of Implementation
Software action
Description
Following the investigation of the complaint, after the actions required, e.g. inspection, re-inspection, imposition of sanctions, etc., the competent official places the digital file of the case in the file (and if there are also documents in physical form, they are placed in the Offices file).
No
Yes
Digital portal of the Labour Inspectorate hli.gov.gr to file a complaint from a registered user
Digital portal of the Labour Inspectorate hli.gov.gr to file a complaint from a non-registered user
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