ea08d44c-f861-47f7-bc3a-fa47d7d4f69d
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Υπηρεσία ειδοποίησης εγγεγραμμένων πολιτών 112
At a glance
Points of service
Available only digitally
Number of required documents
Estimated Time (digitally)
Description
This procedure concerns the receipt of emergency alerts aimed at the timely notification and protection of citizens within a defined geographical area, in cases of hazardous phenomena, natural disasters or other critical incidents, following registration on a platform available on the 112 webpage, for the geo-targeted sending of alerts via short message service (SMS), electronic mail (email) or automated voice calling (AVC) to a fixed or mobile telephone.
Remarks: the procedure is also available in English.
Basic information
Competent body
MINISTRY FOR CLIMATE CRISIS AND CIVIL PROTECTION
Authority/Public body’s Unit responsible for the institutional framework of the procedure
Application
Application Type
Application
Submission by:
Submitted by the applicant (digital)
Title
Registration procedure for the Registered Citizens Notification Service 112 GR-Alert via the platform on the 112 webpage.
Notes:
In order for citizens to receive emergency 112 alerts via SMS, email and voice calls, they are required to register with the Registered Citizens Notification Service 112 GR-Alert.
Upon registration with the Service, citizens may choose to receive alerts for up to three (3) declared locations of interest, irrespective of whether they are physically present at those locations at the given time.
For each declared location, the citizen may select the preferred means of receiving alerts (SMS, email or voice call to a mobile or fixed telephone).
What you will need
Means of authentication, identification and signature
Output & Results
Methods of receipt
Email, SMS
Output
Citizen information (software)
Other information
Official title
Registered Citizens Notification Service 112
Languages supported
Greek, English
Categories
Trigger (submission method)
Application (digital), Via phone
F5
ΔΔ
0
0
3
1
1
0
12403
No
1
1
Email
Other
277682
18009, 18009
This procedure concerns the receipt of emergency alerts aimed at the timely notification and protection of citizens within a defined geographical area, in cases of hazardous phenomena, natural disasters or other critical incidents, following registration on a platform available on the 112 webpage, for the geo-targeted sending of alerts via short message service (SMS), electronic mail (email) or automated voice calling (AVC) to a fixed or mobile telephone.
Remarks: the procedure is also available in English.
0.00
0.00
1
0
0
5 minutes
1 minute
1 minute
,
1
Personal Email Address
Other Document
Personal Email Address
Submission by:
Submitted by the applicant (digital)
Submitted by:
Persons
Notes:
A personal email address is provided by the applicant citizen as a required digital contact detail for both the initiation and the completion of the registration process for the Registered Citizens Notification Service 112 GR-Alert.
Document submitted under requirements:
No
No
7475
Law
36 παρ. 8 περ. ε
4662
2020
27
Α
1
Visit the 112 webpage via Gov.gr
Responsible for Implementation
gov.gr
Μethod of Implementation
Data input in software
Link
https://www.gov.gr/ipiresies/polites-kai-kathemerinoteta/phusikes-katastrophes/uperesia-eidopoieses-eggegrammenon-politon-112-gr-alert
Description
Enter the term ‘112’ in the search field on the homepage of the Single Digital Gateway (gov.gr). When the name of the service appears in the drop-down list, click on it or select it from the search results. Alternatively, from the gov.gr homepage, navigate to the category ‘Citizens and day-to-day life’ and then to the thematic section ‘Natural disasters’ or ‘Citizens and public administration’ of the Single Digital Gateway (gov.gr):
1. Home > Citizens and day-to-day life > Natural disasters or Home > Citizens and day-to-day life > Citizens and public administration
2. Select the service ‘Registered Citizens Notification Service 112 GR-Alert’.
Notes
The Single Digital Gateway (gov.gr) page redirects you to the 112 website (https://civilprotection.gov.gr/112), where you select ‘Register’. On the page that appears, titled ‘112 Notification Service Information’, select the link ‘Yes, I want to register’.
No
No
2
Go directly to the 112 webpage
Responsible for Implementation
Institutional software
Μethod of Implementation
Data input in software
Link
https://civilprotection.gov.gr/112
Description
To register for the Registered Citizens Notification Service 112, access the service directly via the hyperlink: https://civilprotection.gov.gr/112 and select ‘Register’. On the ‘112 Notification Service Information’ page, select the link ‘Yes, I want to register’.
Yes
No
3
Enter the information requested in order to register with the service
Responsible for Implementation
Institutional software
Μethod of Implementation
Data input in software
Description
Following the previous steps, the page ‘My account’ is displayed, where you can create your personal account for the service. Specifically, you are required to complete:
A) Personal details
i) First name, the user’s name
ii) Surname, the user’s surname
iii) A password, which must consist of:
• at least 12 characters;
• at least one capital letter;
• at least one lower-case letter,
• at least one number and
• at least one special character (e.g. !@#$?)
iv) Password confirmation, re-enter your password
v) Email address, which must be the user’s personal email address
B) Address details
You may enter up to three (3) different addresses. For each address, you may select the method by which you wish to receive 112 alerts concerning emergency situations in that specific area.
The alert methods available per address are as follows:
a) email message: enter the user’s personal email address.
b) text message (SMS): enter the user’s personal mobile phone number so that they can receive
SMS messages from 112.
(c) voice call to a mobile phone: enter the user’s personal mobile phone number so that they can receive calls from 112.
(d) voice call to a fixed telephone: enter the user’s personal fixed telephone number so that they can receive calls from 112.
Notes
To enter an address, you may either search for the address or select a location on the map by following the steps below:
B1) Entering address by searching address details
Step 1: select ‘Add Address’.
Step 2: enter your address details in the ‘Search Address’ field. As you type the address, search results matching your criteria will be displayed.
Step 3: confirm the address details (street, number, city, postal code) and the selected point on the map.
When you select the red pin on the map, detailed information about the selected location is displayed, namely:
• address:
• municipality
• postal code
• longitude
• latitude
• notification method
Step 4: select ‘Save’ and return to your account details.
B2) Entering address by selecting a location on the map
It is possible to add an address by selecting a point on the map, by following
the steps below:
Step 1: select ‘Add Address’.
Step 2: leave the ‘Search Address’ field blank and select the icon if the address is within an urban area. If the address is outside an urban area, select the icon.
Step 3: place a pin on the map at the desired location. The cursor on the map is marked with a cross. Use the Ctrl key and scroll to zoom in on the map. On a mobile device, tap the map to place the pin at the desired location.
Step 4: confirm the address details (street, number, city, postal code) for the selected point on the map.
Step 5: select ‘Save’ and return to your account details.
If the address is invalid, an error message is displayed and you may try again or select a different point on the map.
No
No
4
Completion of the procedure for registration with the Service
Responsible for Implementation
Institutional software
Μethod of Implementation
Software action
Description
To complete the registration procedure, you must select the field ‘I am not a robot’ as well as accept the consent statement for the processing of personal data. You then select the ‘Register’ button.
To complete your registration for the service, you are required to check the confirmation message sent by email from the address noreply@112.gov.gr with the subject line ‘Completion of registration for the 112 Notification Service’ and to select the relevant link in order to confirm your email address.
Notes
Once your email address has been confirmed, you will be redirected to the 112 webpage, where the following message will appear: ‘The registration procedure has been completed successfully.’
No
No
User manual 112 GR - Alert
112 webpage
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